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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty and very disgusted with my experience. Not at all how it shows but it can definitely be improvement :)
Business response:
Dear Mia, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Since... read more
If you are looking for an absolute dive you have found the right place. Multiple people doing drugs and prostitution alike. Good luck getting a front desk person. We waited forty five minutes to speak to anyone and no one was working. A family left because of cockroaches. We eventually left because there was no one to check us in. To top things off the hotel denied our refund request. So yeah if your looking for a fix and a place to share with cockroaches you’ve found your place
Business response:
Dear Cyrus, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Dirty, no hair dryer, no pen and paper, outside very dirty
Business response:
Dear Ken, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Since... read more
Horrible Hotel & Staff. AVOID STAYING HERE! Bugs in the room, the couch in the room literally had no cushions. Room had a kitchenette, mold in the refrigerator. Front desk clerk claimed she couldn't help & there weren't any other rooms to move to. We left the property, a week later still haven't received the refund. Had to call AmEx to dispute the charge. AVOID THIS HOTEL AT ALL COSTS!
Business response:
Dear Eric, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.