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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy and ghetto The staff was great with what they had to work with. The owners should focus on service. Please
Business response:
Thank you for being our guest. Although you were benefited with our convenient location, we are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Horrible experience Horrible. Horrible. Unless you want to be surrounded by homeless people and be treated like a loser don’t book this hotel. I travel a lot for work and this has to be one of my worst choices. Do not book
Business response:
Larry, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We apologize for the issues you encountered with your in-room amenities and regret the inconvenience this caused. Your feedback has been shared with the maintenance team to keep the facilities in good working order. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Worst weekend That was the last place I'll ever stay again ! They don't clean ur room . There were no pillows or remote when igot there had to request them both then no cups even ! Even Motel 6 cleans every day! U have to take dirty towels to desk to get clean ones ! For $160 a night it was terrible!!!
Business response:
Richard, thank you for staying with us and for taking the time to post your review. We apologize for the cleanliness issues you experienced in your room and regret the inconvenience this caused. We are working with our housekeeping team to tighten the procedures and ensure we deliver a superb stay every time. Again, please accept our apologies, and we hope you will visit us soon so that we can have another chance to impress you in the future. Sincerely, Hotel Management
You get what you pay for This is the second Extended Stay hotel I’ve stayed in while traveling to Scottsdale for work, and it will be the last. The lady behind the desk was very friendly which was nice. However the hotel hallways were rundown and felt grimy. The room was old and uncomfortable. The bed linens were not as clean as they could be—obvious stains on the comforter and sheets, pillows were hard and lumpy, and the small couch and desk chair had stains. The toilet rocked and barely flushed. The heating and cooling uni... read more
Business response:
Thank you for staying with us and for the review. We are sorry for the cleanliness issue and the heating issue you experienced in your room and regret the inconvenience caused. We have shared your feedback with our housekeeping and engineering team and will use it as a training tool to improve our performance a positive note, we are happy to read you liked our convenient location. Thank you for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hot... read more
Not a good choice Absolutely no amenities. Room smelled like refried beans (my best guess) the entire stay - fortunately we only slept there. Queen beds - we were told only one room in the entire hotel had a king bed and it wasn't available. WiFi is so slow it's useless. "Breakfast" is a joke unless you love granola bars and will be there before 9.30 am to get one. Oh, and no daily housekeeping, fresh towels, linens, etc.
Business response:
Curt, please accept our apologies that our hotel did not live up to your expectations. We also regret the unpleasant experiences you had while here. Rest assured steps have been taken within the respective departments to ensure impeccable attention to detail in all areas. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, Hotel Management
might be good for long term, but not for regular The reason selected this hotel over vacation home is because of the free breakfast. So we can have something, then go out for daily activities quick. But unfortunately the so called free breakfast just some bag of Quaker Instant Oatmeal, hot water and coffee. We have to go out eat breakfast or cook our own. Wasted lots of time. the hotel does not provide daily housekeeping either. each room only give two bath towels. And need bring to front desk daily to exchange new one. Ho... read more
Business response:
Thanks for being our guest. We are sorry to know you didn’t like our hotel policies and apologize for the odor issue you encountered while being here. Your feedback regarding the smell in your room is shared with our housekeeping team to review and action. Also, your concerns regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider giving us another chance to serve you better on your next stay with us. Sincerely, Hotel Management
Needs updating, breakfast is horrible I originally booked a room with 2 queen beds and a sofa hide-a-bed. When I got there, staff said there weren’t any of those available and that all they have is a room with one queen bed and a sofa hide-a-bed. I have 3 people! Holly (the manager) fixed me up! She gave me 2 rooms for the price of one. That was the best part of the stay. Otherwise I didn’t know what I was going to do. The couch in one of the rooms stunk like cigarette smoke and there was crumbs under it. There were also bla... read more
Business response:
Alesha, we uphold all of the brand standards for quality and service. We're so sorry that our hotel fell short of your expectations, and we thank you for bringing your concerns to our attention. We appreciate your feedback and candor. We hope you will consider visiting us again so that we can regain your confidence. Sincerely, Hotel Management
Terrible smell in the room and bathroom light didn't work. They didn't fix it when we asked, but they did give us a different room when we complained again. The new room had broken drawers and the shower leaked all over the floor. The AC made a terrible noise which made it hard for us to sleep Was told there was a complimentary breakfast, this consisted of pre-packaged muffins, granola bars, and oatmeal. Overall, we only slept there, but still, it was not what it the website made it seem.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,567 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.