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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was terrible!! The day bed was nasty ! Has stains on it ,(I took pics ) No sheets on it !! Plus when I called the front desk about sheets o they had them alright after waiting 25 minutes for them to get to room I call was informed I have to come get them ! I was never told I had to get them at first when I called !! So throughly DISGUSTED TO FRONT DESK WE WERE LEAVING AND CHECKING OUT !! Told her I EXPECT A FULL REFUND OF MY 792.00 fir 3 days we had booked ! I was told I'd only get refunded the 2 nights that's. AWFUL ITS ... read more
Business response:
David, our promise to our guest includes a commitment to providing a clean, fresh environment, and we are very sorry that did not happen when you arrived. We are looking into the matter with our housekeeping team and ensuring such incident are never repeated. We encourage you to try us again in the near future so we can deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Would not stay again From check in to check out, I have nothing good to say. No remote in the room, had to ask for 2 days to get one, pool was dirty, no way I would go in. The entire place needed to be vacuumed. Granola bars for continental breakfast were stale. I can go on, but you get the point...
Business response:
Dave, please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
will never come beck very bad smell in the rooms
Business response:
Shlomo, thank you for staying at our hotel. We apologize for the smell that compromised your stay and regret the inconvenience caused. Your concern has been shared with our housekeeping staff to make sure the room receives a deep clean to remove the smell. We look forward to your next visit when in the area. Sincerely, Hotel Management
I want my coffee!!! I was there on a Sunday morning, went to get my coffee and breakfast... the girl at the front desk said they were out of coffee! The delivery truck didn’t come on Thursday. They couldn’t go to the store for their customers??? No oatmeal, no fruit, just dry protein bars. What lousy customer service. Plus there was that horrible Extended Stay ordor!
Business response:
Judith, thanks for being our guest. We are sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Not my best choice of hotels This was the most disappointing experience I have ever had with a motel/hotel. The day staff was a bit on the snippy side. The coffee was either very poor or non-existent and sugar was not available. There were no sheets, etc for the fold out couch and the mattress on it was stained . When I went to get some, there were no blankets or pillows available. On the positive side, my daughter said the queen mattress was comfortable and the night clerk on Wednesday evening was pleasant and nice. We woul... read more
Business response:
Sandra, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not like other extended stay places we’ve been to Upon checking in, we witnessed an argument between the woman at front desk and an elderly customer who clearly had asked more than once for a dish towel. The desk woman felt it necessary to ‘correct’ the older lady in the difference between a dish towel for WASHING as opposed to a dish towel for DRYING. (she was wrong, by the way). That was a great way to start, then we got to our room and it smelled bad..not like smoke.. not like a toilet.. maybe like old food or something..... read more
Business response:
Kim, please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training our team to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Staff were very nice. Quiet rooms Our room was less than par. It smelled of mold and mildew only to find a big mold problem under the sink! I have emailed them to notify them of this with no response
Business response:
Suzanne, it is disheartening to read your review regarding the cleanliness issues you encountered in your room. We strive to provide clean and comfortable accommodations for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong. Again, we apologize for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
The hotel was run down and our room had none of the ammentities we were promised. Pull out bed was broken and they didn’t have any staff to fix it. Asked for extra sheets for the pullout and the front desk lady said sure meet me half way down the hall and I can hand them to you...
Business response:
Thank you for taking time to provide feedback about your stay. Please accept our sincerest apologies for not meeting your expectations. We have shared your concerns with the entire team, and we are making improvements so that these problems are not repeated. We hope to welcome you back to experience our hospitality the way you should have during your visit. Sincerely, Hotel management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,567 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.