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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
No good. We stayed here for 1 night while in town for a funeral. Selected mostly due to location of services we were attending. VERY disappointed in quality for the price. Everything needed cleaning! Common areas had tables & elevator with smears of gunk on them begging to be wiped down. Room filthy. Nail clippings in nightstand drawer, brown gunk in phone cradle, dust on carpet along wall, other unknown debris in drawers, fabric desk chair so dirty I would not sit on it. When I wanted a drink of water I tried unwrapping the... read more
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Safe travels. Sincerely, Hotel Management
The floors were filthy, looked like they hadn't vacuumed between guests. Lots of dust on the cabinet that held the TV. The kitchen sink wasn't clean. One of the worst properties I have stayed at in a long time.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your n... read more
Atrocious conditions Room one had wet carpets and a very musty smell. Cabinets throughout were filthy, paint was white and there were yellow streaks from old water stains all over them. There were white stains on the bed skirt. and the mattress in the pullout was filthy and uncovered. They were clearly not prepared to have 4 people stay in the room as there were not enough towels or blankets. They moved us to a new room and although the musty and wet carpets were gone, the room was even more filthy. It's clear they don't vac... read more
Business response:
Taylor, thank you for sharing your feedback. We apologize for the cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Biz stayer Bathroom reeked of urine. I don’t think room was well cleaned.
Business response:
Lucy, we are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the cleanliness issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Extended inconvenience. Could not get WiFi to work for entire 6 night stay. No maid service.
Business response:
Thank you for choosing our hotel for your recent stay. We apologize for the internet connectivity issues you experienced during your stay. We understand the importance of consistent internet service for our guests, so whenever we are alerted to connectivity issues we immediately work to identify and fix the issue. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We understand your frustration and hope you will give us... read more
Dishes and utensils provided not clean. TV remote had leaking batterys. Small bathroom had an extended shower curtain that had to be moved when using tge toilet.
Business response:
Thank you for evaluating your experience at our hotel. We apologize for the issues in your room. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.