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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The "No other options" place This place is run down, old and in dire need of an update. Rooms have potential as they have a kitchen, couch, and table. But everything is unclean and I wouldn't boil a pot of water there. Was afraid to sit on the couch. Didn't want to lie in the bed. TV was bad. Remote barely worked. Not many channels. There was actually nothing good about this place. The smell of bleach is actually refreshing as it reduced my fears of mold, bugs, etc.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
The room they gave me was someones elses room.. they werent in the room at the time thank god... TV was on, clothes on floor and bed had been slept in.. the next room they gave me was cleaned with so much bleach it was all I could smell.. turned on fans and opened window to air out and still smelled very strong the next morning..
Business response:
We are sorry for the service issue you encountered during your stay and regret this left a negative impression of our hotel. We have taken note of your feedback and have shared it with the front desk associates to be more diligent in their efforts. We are also sorry for the odor you had in the room assigned to you. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. Please consider giving us another chance to prove we are up to the task of delivering excellent service and a... read more
Room was not cleaned. Service was not responsive and did not try to make it right.
Business response:
Thank you for your comments. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. We have asked our housekeeping staff to thoroughly inspect the suite before assigning to our guests. We are also sorry that you did not have a positive experience with our associates and regret that the team fell short of providing you with excellent service. We have discussed your concern with the appropriate individuals so that they can be more diligent going forward. Please consider g... read more
Exceptionally irresponsible staff. They just said the prepaid reservation was not accepted and did not bother to explain or suggest alternative plans.
Dirty underware behind the TV!!!!! The evening started out finding a dirty tissue on the floor behind the bathroom door. I picked it up with another tissue to toss it away and noticed hair and dust built up behind the door. The remote didn't work for the TV. We went down to ask for new batteries and tell the front desk about the bathroom. She gave its batteries but didn't seem to care about the condition of the room. We went back up and the remote still didn't work. The bed was uncomfortable so didn't sleep well. In the morn... read more
Business response:
Thank you for your review. It was disheartening to read your review regarding the housekeeping issues you encountered in your room. We strive to provide clean and comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. Thank you again for being our guest, and we hope you will reconsider and stay with us the next time you are in our area. Sincerely, Hotel Management
Vanessa at the front has an attitude that’s one for the books. I have some choice words about her but I’ve got more class than she’ll ever have. We were house hunting & decided to stay here since it would be a couple of weeks. Our key was given to us in a folded post-it. I in no way agree with their business model: clean up after yourself (but don’t have too much trash otherwise you’re charged $25), pay $5-10 for cleaning depending on what you’d like done, tons of fees for “late checkout” (11:15 & later). No wonder they’re s... read more
Business response:
Thank you for taking the time to review our hotel. We're disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
they dont check the rooms before they assing them to you and they cannot use the key coding machin i had to go back to the lobby like 3 times cuz of that very bad service
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.