Extended Stay America - Phoenix - Scottsdale

Business response:

Tiffany, thank you for being our guest. It was disappointing to know your stay was impacted due to the cleanliness issue. We will address this matter with our housekeeping associates to ensure corrective actions are taken. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the difficulties you encountered. Your feedback has been discussed with our housekeeping team to make sure we redouble our efforts towards providing our guests with a comfortable stay. We also regret your disappointment with some of our amenities not being available due to the current circumstances. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for your recent review of our hotel and for sharing your feedback. We apologize for not living up to your expectations, and we were unable to provide you with the suite of your choice. We have followed up with our front desk team to make sure we do not disappoint you in the future. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating this issue. We also work very closely with the loca... read more

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our loyal guest. Although your previous visits with us have been pleasant, we sincerely apologize for not living up to those expectations. We are very sorry for the inconvenience caused. Your feedback regarding the lack of kitchenware, pillows, and the behavior of one of our associates is relayed with the appropriate individuals in an effort to enhance our facilities and service. We hope you will accept our apologies and allow us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management