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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The GM is a complete nuisance to all society. Beyond disrespectful and extremely unprofessional and will never gain my business again. She is a liar and a disgrace upon the human race.
Business response:
First of all, we apologize for the behavior of one of our employees and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
he worst hotel room I’ve ever stayed in The room smelled like cigarette smoke. The headboard was dirty. Found 2 beer bottle caps on the nightstand. No shower curtain. No tv service. Pillows were old hard and flat
Business response:
Brandon, thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the issues you encountered in your suite. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping and maintenance teams so that they are more diligent going forward. We apologize for the inconvenience and hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
No ice machine. Room smells. I didn't get room I asked for but paid same money and then charged twice. Then they didn't cancel second day as I wanted to be done. The mini fridge and freezer never did make any ice. THEY WERE TOLD BY ME AND SENT PICS OF BEDBUGS.
Business response:
Thank you for bringing your concerns to our attention. We truly apologize that you were overcharged and assure you that this was not deliberate. We take the issues you have raised with regard to your room very seriously and have addressed them with our pest control provider. We are sorry for the inconvenience and are very grateful for your patience. We hope you will reconsider our hotel when you visit our area. Sincerely, Hotel Management
June Adventure Horrible customer service, rude workers and the manager was very rude and unprofessional. Very lazy workers. Got stuck on the elevator took stairs rest of stay.
Business response:
Thank you for your review. We are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Adventure June I loved Extended Stay America hotels. Not anymote. My grandchildren and i have been staying in hotels since January (longstory). We have stayed in 5 different Extended Stays and this was the worse. The first night we checked in we opened a drawer on s dresser and it fell apart,so we set aside. About 3 days later we thought we should take it down to the lobby and told them whst happened. I also paid for a week to stay, no problem. 9:30 the next morning received a call that we had to vacate the hotel due to dama... read more
Business response:
Kimberly, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerel... read more
Business response:
Tatiana, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
My card key got deactivated 30 min after checking in, the smell in the hallways is bad, to many different kinds of air freshner, and last but dont least, when i got to open the sofa bed for my kids to sleep, there was a reallly big stain on the matress which I wasn't going to let my kids sleep on it! My husband is trying to get that mattress replace or get a diferrent room, theres no extra sheets or pillows, it looks and feel cheap.
Business response:
Teresa, thank you for staying at our hotel. We are sorry for the disappointing visit you had and regret the issues you encountered. Please be assured your comments have been shared with the housekeeping and maintenance team to improve our service and facilities going forward. We understand your frustration and invite you and your family to stay with us for a much better experience. Sincerely, Hotel Management
Allowed pets. Debris and garbage in hallways. Outside areas need cleaned up. Fast food wrappers and discarded smoking pipe left by door
Business response:
Thank you for your evaluation. We are sorry we did not provide you with a clean and comfortable stay that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our hotel very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
dogs barked and howled every morning There were dogs everywhere - more of a dog hotel instead of people hotel. They barked and howled starting at 6am. It was horrible! I don't understand people - they owners were in the room with the dogs and let them do this. It wasn't the hotel's fault the dogs barked, but if you allow dogs to stay there, its going to happen. We're never staying there again!
Business response:
Wendy, thank you for your review. We apologize for the dog barking and the disturbance this caused. We wish you had alerted the front desk team so that they could have a conversation with the pet owner to reiterate our pet policy. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.