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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was delayed-think she needs help-never at Front Desk and told to wait, keys never worked, room wasnt ready and GRA was surprised she gave us room and she tried to rush. Check out Front Desk Attendant much better and very friendly.
Business response:
Debra, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Total BS! I went all the way to the hotel. Just to find out they were booked. No more rooms after I payed already. Took my money right away. But took 10 days to get it back. Total BS.!
Business response:
Thank you, Brianna, for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
No coffee maker in room as advertised. Pool was closed. Breakfast was gone by 9 am.
Business response:
Kathleen, thank you for your review. We regret the disappointment you had with our pool being closed during your visit due to the current circumstances. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The friendly staff and willingness to find solutions for complaints and comfortable environment
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Not ok
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Good, but check amenities! I specifically booked this place for the pool. We stayed a little further away from where our family lives because this place had a pool. They neglected to point out, anywhere, that the pool was closed. The pull out sofa was very uncomfortable, but the bed was good. Booking was…ok. Would I do it again? Not as a first option.
Business response:
Diego, thank you for sharing your feedback. We apologize our hotel did not have the pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Also, we are sorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. Thank you for being our guest, and we do invite you to stay with us again in the future. Sincerely, Hotel Ma... read more
I like the cleanest of the room it was really cute the front staff was friendly and nice but wasn't helpful when it came to getting another motel with a pool the pool didn't work that's the only reason why we got out of the house we didn't need a hotel I live in Arizona where the hotel is I could have chose a cheaper hotel and went to a water park afterwards if I knew the pool wasn't working I like a discount on the next day and I'll choose one next to water world or the lake
Business response:
Thank you for evaluating your recent stay with us. We regret any disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,722 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.