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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is very rude and dirty. Its like pulling teeth to get help from anyone.
Business response:
Arthur, thank you for being our guest. We offer our sincere apologies for the behavior of our associates. What you experience is not acceptable and please be assured your concern will be used to improve our service delivery. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
not truthful of ammenities i was not happy in anyway
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Very Disappointed There is no amenities in the room, no coffee/tea, no coffee maker, no hanger to hang clothes, no cup, only one tiny shampoo, tiny face soap and a bar of bath soup. Although there is nothing in the kitchen. The first receptionist was unfriendly, later came up with a better one but it took her so long to assign the rooms to us (three of us checked in 3 rooms).
Business response:
Astrid, thank you for choosing our hotel. We are sorry you did not have a positive experience with our associates. Your comments have been shared with the front desk associates so that we can improve our service going forward. Also, we apologize you were not aware of our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, they often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any t... read more
Won't return The room had no channel guide and no instructions on how to connect with the wifi. When my husband asked the front desk for a channel guide he was disappointed by the number of listed channels that weren't available. And two of our favorite channels were not available at all. Outlets were not convenient to the bed for my white noise machine. The continental breakfast was disappointing.
Business response:
Thank you for letting us know about your visit. We are sorry for your disappointment with our grab-and-go breakfast, and for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The property was fine for the money. But they did not have my reservation in their system.
Business response:
Thank you for your review. We are sorry for the reservation issues you encountered and for the difficulty you faced at check-in. We are reviewing this situation to see what went wrong so we can avoid this in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Dirty I opened the bed and there was a big wad of hair on the sheet. Dried cough syrup was on the kitchen counter and the drawers were filthy. This was the dirtiest hotel I have ever stayed at. I was afraid to touch anything and couldn't wait to leave.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
At the tine of checking in no one was behind the front desk. We had to go check into a different hotel for the night.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Eventhough maid service is optional. The room was dirty (bathroom ) and garbage had not been emptied when we checked inti the room initially.
Business response:
On behalf of our entire team, please accept our sincere apologies for the inconvenience caused to you due to unacceptable suite conditions. Steps were apparently missed in our inspection procedures, so we regret that we dropped the ball. Our housekeeping associates have identified where mistakes were made and corrected it immediately. We hope you will consider giving us another opportunity to serve you in the future to see that we have made improvements in our processes. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.