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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not nice Hotel staff was beating on the door of the room next to us and screaming at occupant at 2am. Staff member was yelling "Front Desk" as they beat on the door. I've never experienced anything like that before at any hotel.
Business response:
We cannot apologize enough for the service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. Sincerely, Hotel Management
Business response:
Chester, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Overpriced based on location Typical example of popular destination upping prices without any added value except location to match scarcity/availability of employees
Business response:
David, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Chester, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
close to work rented 4 rms 3 out of the 4 had plugged up plumbing all rms need a deep cleaning the outside walkways all needed a good cleaning also am not a picky person and have stayed in hotels all over the county my recommendation spend some money on cleaning
Business response:
Thank you for your feedback. We are truly sorry the condition of your rooms were not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can lea... read more
Bugs! The title tells it all. This hotel should be condemned. It makes me question ever using Travelocity again.
Business response:
Larry, thank you for your candid evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening ag... read more
Worst hotel ever and I mean ever Over charged lied about prices a food accomadations u name it mamagwr George will take ur money and throw u out in min like me!
Business response:
Thank you for choosing to stay at our hotel. We certainly apologize for the issues that led to your frustrations. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
horrible management had me change rooms at 7am bug bites no nation no tea
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Just a traveler For a one night stay or even longer had no cups in the rooms, no coffee pot, nothing much for toiletries. I guess they expect you to bring a suitcase full of stuff like that
Business response:
Glen, please accept my apologies that our hotel policies were not communicated at the time of check-in and the inconvenience caused. Kitchenware along with linens, towels, and toiletries are available at the front desk to ensure cleanliness and are always complimentary. I have shared your feedback with our front desk team to ensure this does not happen again. We hope you will consider giving us another chance so we can serve you better. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.