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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location but was dirty Location was great, rate was cheap, but room was dirty. Previous guest's hair on toilet, tub, and sink, abundant stains and some type of bugs crawling around the room. I don't think they were harmful but it reminded me of camping. I would have stayed longer if the room was clean.
Business response:
Anthony, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Dirty Our room was very dirty, we had to clean our room because we needed to stay a few nights
Business response:
Fernando, thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
Dirty. Bathroom sink draining slowly. Tub facet leaking wasting water. No wash cloths
Business response:
Thank you for your candid review, we apologize your stay was less than perfect. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Very dissatisfied We were very dissatisfied with the room and accommodations. The room was not really clean and we were told that they don't clean the room daily. If you are staying for a short term, they will wait until you check out, and if you are staying for a long term they clean the room every 8 days. If you want towels, you have to go get them yourself from the front desk, and you have to return the used towels yourself. They also don't have an ice machine. We were so disappointed that we checked out after 2 days.
Business response:
Thank you for your feedback. Please accept my apology for your disappointment with our hotel policies. It is never our intention to let you down on your expectations and I truly regret the inconvenience caused. I would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
This place is a dump The room is run down. The pillows were hard and clumpy. There were no hangers in the closet. The shower was scalding hot...seriously, there was not adjustment. The breakfast was a cabinet that they unlocked with muffins and granola bars. The shower dripped continuously. It was a miserable stay.
Business response:
I apologize for the disappointing stay you had with us. We apologize for falling short of your expectations in regard to the room and the amenities we offer. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I hope you will give us another opportunity to have you as our guest, as I am confident we can replace this experience with a more positive memory. Sincerely, General Manager
WORST EVER I have never seen such a filthy place! Everywhere from were stains, debris and the carpet in the room was torn and extremely filthy. We were told there was a lazyboy in the room, but instead an office chair. Toilet was about to overflush - we were afraid to flush it. Shower had curved rod that was installed in "U" making unable to draw the curtain.
Business response:
Suvasini, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
The best hotel I ever stayed at......NOT!!!!!!!!!! The room reeks..... scents of gay sex lingered in the air. I mean the room smelt like male AZZZZZZ. This is the cheapest motel in the heart of Scottsdale and I'm Jewish so I can't complain about the cost. However, the place has no pool and its like 120 degrees outside. I mean if it weren't for the low rate offered through Expedia, I wouldn't have even considered this dump.
Business response:
Sonny, we appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you back this way. Sincerely, General Manager
It would be ok except for the strong smells of pot Coming from the neighbors room. If you get here around 10pm at night and walk down the hallways you would think you were at a Cypress Hill concert. It figures all the junkies would go to this hotel. It's literally the cheapest hotel in Scottsdale. Which means more money for these people to buy there narcotics.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Provides Basic Needs, Linens are Like Paper If you're looking for a bed, bathroom, and a place to store some food and are not looking for ANY frills at all. This is the place. Overall, the conditions were disappointing. The bed was NOT a king size bed, the sheets were like paper and were not the proper size. The flat sheet literally just touched both edges of the bed, so one of us didn't have a cover all night. The neighbors above were noisy, there is no cleaning service unless you stay an entire week, there are about 8 chan... read more
Business response:
We aresorry you encountered some issues with housekeeping service during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service.We sincerely apologize this was not the case during your recent stay.I have shared your feedback with both my teams and will use this as a training opportunity to improve our service delivery. Please consider us again so that we can restore your faith in our hotel and provid... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.