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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was fine. Only issue was the plumbing. The sink didn't drain in the bathroom
Business response:
Thank you for sharing your review. Although you liked your room, we are sincerely sorry for the issue you encountered and regret the inconvenience it caused. I will be sure to share your concerns with my maintenance team to fix the problem immediately. Please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Business response:
James, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
Cheap hotel in the center of expensive Scottsdale Well for starters when we pulled into the parking lot we witnessed a drug deal taking place at one of the main floor suites. Then when we requested the battery of dishes and cookware, many of the items were not clean. Would not recommend unless there is no other option.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
CANCELLED MY NEXT RESERVATION HERE Never again.. Couldn't check in until 5pm because rooms not ready..
Business response:
I sincerely apologize for your room not being ready by our posted check-in time. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. We value your feedback and will use it to make sure we are more consistent in our service levels. I hope you will consider giving us the chance to make it up to you on a future visit. Sincerely, General Manager
We where only there for one day but that was enough. Walls are paper thin. The next door room's TV coming on at 6:00am was heard clear as if it was in my room
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry for the noise issue you experienced during your visit and regret the inconvenience it caused. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
The bathroom was absolutely disgusting and you couldn't open the door without hitting the toilet. The bed was hard as a rock :-( The staff were very nice, but I wouldn't recommend staying here.
Business response:
Thank you for your feedback. I apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this so we would have been happy to provide you with another room upon request. Thank you for bringing this to our attention, and we hope that you will consider giving us another chance to prove ourselves to you in the near future. Sincerely, General Manager
Check In Fail! Arrived 30 minutes early to check in with expectations that I would have to wait 30 minutes. Unfortunately I was told that it could be HOURS before they could check us in because they were behind on cleaning rooms. They added me to a waiting list. I was #17 on the list. I asked if they could at least call me when a room was ready. They said yes, but I never got a call. Showed up back at the hotel 2.5 hours later and asked if I could check in yet. They did not say yes, the did not say no, they just began typing... read more
Business response:
Amanda, thank you for your review of our hotel. I was disappointed to read your feedback, and I apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so I am sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. I hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager
Beds hard as a rock! Bathtub faucet leaked 24-7. Smell of Marijuana coming through the vents. Price was good but not worth the experience. Would not recommend.
Business response:
On behalf of our entire team, please accept our sincere apologies for the issues you had with your suite. Your feedback is important to us as we strive to provide the best facilities to our guests. We appreciate your constructive comments and hope you will consider choosing us again. Sincerely, General Manager
Nice room but no towels and coffeemaker The room is nice but lacks coffeemaker (a very basic amenity). Also, there was not even ONE towel on the rack when I checked in! I called front desk and it was explained to me that someone had them in the dryer and I should come see that someone in the morning. I went in there in the AM and sure enough I saw a couple other people walking out with bath towels which I take to mean that my room was not the only one missing them!
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide good hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.