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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful All bad, left after 3 days to change hotels. False advertising about pool. There was no pool. Dirty, hair everywhere, very bad smell and the kitchen had food stains everywhere.
Business response:
I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable and will take immediate action so we can prevent these issues from occurring again. However, I would like to inform you that, our hotel web-site clearly states about our offerings. Thanks for the feedback, and we hope you will give us another chance to better serve you. S... read more
Smoking smell in a non-smoking room The room smelled like smoke all night. It was a no smoking room. Check in middle of afternoon, and didnt notice any smoke smell. Returned to room late in the evening, and smelled stale smoke all night. Didn't make a change or complain as we had to leave early. Won't be using their type of hotel again.
Business response:
Thank you for choosing our hotel on your visit to the area. We are disappointed to read that we did not live up to our standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering great service and comfortable facilities. Sincerely, General Manager
Horrible accommadations Hotel staff were unwelcoming , hotel had no pool, small rooms, bad wifi, dirty room, hot rooms a/c not working, water dripping in shower all night, no breakfast items left . We left a pair of shoes in the room upon check out. Called back to hotel and they couldn't find them. I would not recommend this hotel in good faith to someone.
Did not like this hotel The minisplit air conditioner didn't cool properly so the room smelled musty and felt gross. The refrigerator sounded like a jet engine so I had to unplug it. No blowdryer to my surprise as I was trying to get ready in the morning. Noisy.
-3 star hotel. Never again. Bad customer service, way smaller than it looks in pictures, bathroom sink clogged, and bad smell.
Business response:
Your review for our hotel was recently brought to my attention. The issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is being re coached on hotel standards and cleanliness. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Not room at the Inn Arrived at 8:30 pm to be told that room won't be ready for at least an hour. No lobby to wait in. No water offered. Walked out and had to sleep on my daughters couch after 7 hours on the road.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our hotel was disorganized during your stay with us. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
This place is a dump Paid almost $200/night for this dump. Do yourself a favor and stay elsewhere. It's gross.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you feel that way about us. Your comments were reviewed by the staff, and we will strive to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
No way, never again Slow check in, watched drug deals and prostitute activity go on and zero professionalism by the staff. I'd rather pay another couple hundred dollars a night at a respectable motel than stay here again! I paid over $200/night for a three night stay this time!!!
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that that you had problems with your stay. Your comments were reviewed by the staff, and we will work harder to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the a... read more
Motel 1! This place was an absolute dump. Dirty, terrible service, the "full kitchen" turned out to be just the shell of a kitchen and if you needed anything (a fork, spoon, coffee pot, a plate, or anything else you had to go to the office to get it. The bathroom was filthy, the breakfast was a Costco muffin or a nut bar! I guess it could have been worse but I can't imaging how.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay didn't have the felling of a home away from home. Your comments were reviewed by the staff, and we will continue to push our efforts to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better e... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.