Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our ideal location and hospitality, made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Mike, thank you for returning to our hotel. We're sorry that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Sally, thanks for choosing us. It feels good to know you liked our affordable value and were impressed with the convenience of our location. Kindly note, our guests often bring their personal items, so that's why our hair dryers and other toiletries are available upon request at the front desk and complimentary. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your experience at Extended Stay America and sharing how much you enjoyed our hotel. Your wonderful ratings will be shared with the rest of the team! Please visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We strive to provide clean, comfortable accommodations with great service and we sincerely apologize for missing these marks during your stay. We hope you will consider giving us another chance to provide you with the spotless accommodations and excellent hospitality you should always expect from our team. Thank you for choosing us and we hope to see you again. Sincerely, Hotel Management 

Business response:

Marcus, thanks for the good review of Extended Stay America. We are delighted to read that our ideal location was a perfect match for all of your needs and that you had a great stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Karen, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Ma... read more