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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was OK. Good location next to convenience stores and restaurants.
Business response:
Thank you for taking the time to evaluate your stay. We are happy your overall experience was enjoyable and that you liked our convenient location. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, Hotel Management
The lady that checked us in was extremely rude!!! No personality and I felt as if we were interrupting whatever she was doing before we arrived. There was trash in the closet.
Business response:
Thomas, thank you for bringing these issues to our attention. We sincerely apologize for the service and cleanliness issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Close to the Phoenix International Airport Troy and staff exceptional service providers. They exceed on a personal level to ensure your visit is the best. Met three of the permanent residents,all delightful. Quiet,easy access parking and very well managed.
Business response:
David, thank you for choosing Extended Stay America. We are grateful for your compliments about our staff, especially Troy. They were happy to hear their outstanding service played a major role in making your stay with us a memorable one. Please visit us again the next time you are in the city! Sincerely, Hotel Management
Clean, great location. Really liked that my room was checked on and lights turned on just before I got there! Very clean and ready for rest.
Business response:
Thank you for choosing to stay at Extended Stay America. We are thrilled to know our location was ideal for your needs and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Nice but very basic Nice but very basic as there were not even any cup/glasses to drink water with. I reported a bed reading lamp missing a bulb after the first night but it was still not replaced after the second night. The evening desk clerk was very friendly, but the morning desk clerk was "not interested" and the "breakfast bar" was "empty" the second day and I was told "the order was placed", but that did not help us during our stay.
Business response:
Jim, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Not a great hotel Grab and go breakfast which is very basic. Rooms are not large with average bedding. Our A/C worked sparodically which was uncomfortable. Try elsewhere
Business response:
John, thanks for evaluating your stay. We are happy to read you had an overall pleasant visit and liked some aspects of our hotel. That being said, we are sorry the air conditioner was not working properly and for the inconvenience this caused you. We value your business and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Hotel clerk The hotel clerk Anjelica went above and beyond to help me. Due to an error in the reservation I booked. Excellent customer service, this lady should be running the hotel. Very nice
Business response:
Juanita, thank you for sharing your gracious comments about your stay at Extended Stay America. We are thrilled to read you had a wonderful time here and that the service provided by Anjelica made your stay a memorable one. Your compliments will be shared with her for a job well done. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
Nice but needed cooking utensils and iron on the room. It should b there ready for guest . Bed was to soft .
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are thrilled you had a great stay. To ensure cleanliness of the kitchenware on your arrival, we keep them at the Front Desk along with many other amenities. These items are complimentary and our team gladly delivers them to your suite. We are sorry if our policies were not informed to you at the time of check-in. Thanks for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,190 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.