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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy access to town My wife and I were kept at registration for a long time as the two counter staff had troubles with computers and pay methods. The result is I have arrived home in the UK and checked my credit card statement to find I have been charged TWICE !!!
Business response:
John, thank you for staying at Extended Stay America. We are glad our convenient location was perfect for your needs and that you had an overall pleasant visit. However, we are sorry for the service issue you experienced at the time of check-in with your reservation. Your concern has been shared with the entire team to ensure this does not happen again. Please reach-out for our front desk for any queries you may have. We hope to have another opportunity to serve you much better in the future. Sincerely, Hotel Management
Close to Old Scottsdale Close to stores and restaurants. Acceptable accommodations at a reasonable price.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked the value we offer and that our location was perfect your needs. Thank you for taking the time to review your stay. We hope to welcome you back soon! Sincerely, Hotel Management
Awesome Hotel Very nice location and the staff was absolutly amazing. The General Manager helped me so much with everything i needed help with. I was in room 113 and the air condition works but has slight issues it will turn on and off by itself. Thanks again for the stay!
Business response:
We are delighted you chose to stay at Extended Stay America. It’s a pleasure knowing you loved our location and the excellent service we offered. We value your observation in regard to the HVAC unit and have shared it with my maintenance team to take corrective actions. We look forward to welcoming you back soon. Sincerely, Hotel Management
Scottsdale motel The property seems well-maintained and my room was clean. You get what you pay for and because of the price, I thought it was a good value.
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are delighted to read to you liked the cleanliness of your room and that you found us to be a good value. Thanks for taking the time to review your stay. We hope to welcome you back soon! Sincerely, General Manager
Business response:
Marcy, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, General Manager
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Safe location. At check in, staff had to see if room was 'ready'. Under bed unclean. No housekeeping day 2 of second day stay.
Business response:
Thank you for staying at our hotel. We are glad you liked our location, but I am sorry for the cleanliness issues you had in your room. I am concerned about your experience and have immediately brought this to the attention of my housekeeping for review and action. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this to you at a minimal fee on your request. If we did not communicate this at the time of check in, we are sorry. We hope to have the opportun... read more
Everything worked out and I was very comfortable but the pool didn't look very clean
Business response:
Thank you for choosing to stay at Extended Stay America - Phoenix - Scottsdale - Old Town. We are happy to know you enjoyed your visit and that you were comfortable here. We also appreciate your observations for our pool and have taken a note of it. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,190 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.