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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location that suited our purpose Great staff at facility. Charlie and Christine were awesome.
Business response:
Douglas, thank you for staying at Extended Stay America. We are delighted our location was perfect for your needs and that you were impressed with our courteous service. We will be sure to share your compliments with the team, especially Charlie & Christine. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America was perfect in every way. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Really satisfied with the hotel. Our stay there was really good. The beds were comfortable, absolutely no noise at night, room could use upgrading but was clean and quite large. The staff working there (especially Charles) were wonderful, very understanding & helpful. This location is MUCH better than the one in North Scottsdale, where we also have stayed.
Business response:
Thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was comfortable and that you were impressed with the top-notch service provided by our staff. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Comfortable room in a great location. I've stayed at this hotel multiple times for work. It's comfortable and in a great location.
Business response:
Teresa, thanks for the feedback about your stay at Extended Stay America. We are pleased to know you had a relaxing stay in your well-maintained room and that our ideal location was the highlight of your stay. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Extendedの中では外れなほう。 このホテルチェーンはいまや貴重な喫煙可能なホテルなので、全米中、ありとあらえるところで宿泊するが、ここは完全に外れで、モーテルタイプのExtended。部屋は狭くて落ち着かない。フロントはとても親切だった。
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We ran out of towels and had to bring to fry. Desk DMD the man got mad because we place on counter he wasn’t there when we came in he was talking on a cell in the back while we waited another person had been waiting to register for a long wild he say he would deliver towels to our room we wait for over 15 minutes then left when we came back he left towels outside our room on ground not even in a plastic bag, I felt like I was a dog I was insulted. Get more help at the get. Desk the man was an older man. Not friendly at all, ... read more
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,151 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.