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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent location Hotel is within minutes walk from Scottsdale Old Town. The room was quite dirty and the air conditioning struggled through +40* C, but the location and very reasonable price made up for it. Staff were helpful, courteous and responsive.
Business response:
Thank you for sharing your experience at Extended Stay America - Phoenix - Scottsdale - Old Town. We are pleased to read you not only enjoyed our convenient location and courteous associates but also found us to be a good value. I will also be sure to share your concerns with the respective teams in an effort to improve our performance. We appreciate you letting us know and hope this will not deter you from choosing us once again in the future. Sincerely, General Manager
Nice hotel next to Old Town Scottsdale, AZ. Non-smoking room smelled like smoke, no hair dryer, tv remote didn't work and staff didn't help fix it, all tv channels had to be changed by walking to the tv. Other guests were questionable and weird. There were no trash cans except in the restroom and all trash had to be taken out to a 55 gallon trash can under the hotel stairs.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Smz The room melt like urine.
Business response:
Stephan, we apologize for the unfortunate odor coming from your room and that this ruined your stay. We have shared your concerns with my housekeeping team to take corrective actions immediately. Hopefully this unfortunate situation will not prevent you from staying with us in the future and you will give us another opportunity to make your next stay worthwhile. Sincerely, General Manager
I'd stay here again! Affordable, clean, great pool, wonderful staff!
Business response:
We loved having you as our guest at Extended Stay America - Phoenix - Scottsdale - Old Town. It's nice to know you enjoyed your stay and had a great time at our pool. We look forward to your next visit. Sincerely, General Manager
Decent location We were only there for about 8 hours. Not a bad room, not a great room. Good for the price and a place to catch some Z's and shower!
Business response:
Thank you for including us in your travel plans. It’s nice to know you had a pleasant stay and that you liked our convenient location and the value we offer. We appreciate your feedback and hope to have the opportunity to be of service to you in the future. Sincerely, General Manager
Not a bad place to stay The room was fine enough. I just wish that they were a little more specific on how close to old town they were. Breakfast was granola bars, packages of Oatmeal and store packaged commercial muffins and coffee. Neighborhood was nice. Staff was nice.
Business response:
Lynda, it was a pleasure to have you as our guest. Although we are glad you liked our associates and your overall stay, we are sorry you were unhappy with our location. We appreciate your business and hope to have an opportunity to welcome you back soon. Sincerely, General Manager
Great location good eats and shopping Enjoyed morning coffee from hotel. Then went shopping near by. Bass Pro. Home Depot. Walmart and lots of others. Party shop and Craft shop worth a look.
Business response:
Pauli, thank you for choosing Extended Stay America - Phoenix - Scottsdale - Old Town and for sharing your experience. We are delighted you thoroughly enjoyed your time with us and that our convenient location made it even more memorable. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
This place is ok. The best thing about it is the location. You can walk to Old Town Scottsdale in minutes. The room is dated but good enough. I am not picky about hotels, but one thing bugged. There was a huge overflowing garbage bin under the stairs our entire stay. Consequently the next morning there was trash all over there the parking lot. I've stayed at other Extended Stays and this one is not up to par. Again though, it was fine for one night in Old a Town.
Business response:
Thank you for taking the time to evaluate your stay. We are pleased you had an overall nice stay and loved our location. However, I am sorry for the cleanliness issue you experienced while you were here. I have shared your valuable comments with my housekeeping department to take corrective actions immediately. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Elaine, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Phoenix - Scottsdale - Old Town. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,191 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.