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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for your positive feedback! Kim, we appreciate you being our guest at Extended Stay America - Phoenix - Scottsdale - Old Town. I am glad we delivered both an exceptional experience and great accommodations. Please come back and stay with us again. Sincerely, General Manager
Last minute getaway Being able to jump in the car for a mini vacation is super convenient with cheap tickets. Easy, fast, and Above all Afordable. The comforts of home without the stress. We enjoyed the Extended Stay, didn't want to leave.
Business response:
Thanks so much for your positive feedback about your experience. Here at Extended Stay America Phoenix - Scottsdale - Old Town, we take great pride in creating an exceptional 'home away from home' for our guests. So we are thrilled to read our team provided great service. Thanks for being our guest. Come back soon - we appreciate your business! Sincerely, General Manager
Much better than antcipated from previous reviews. I would stay here again
Business response:
It was a pleasure having you as our guest at Extended Stay America - Phoenix - Scottsdale - Old Town, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. Thank you for being our guest, we look forward to seeing you again in the future! Sincerely, General Manager
Needs to clean a lot better! It was ok. We had to go to 3 different rooms to find one that was kinda clean. The bed was comfortable but the pillow was flat as a pancake. One of the lamps by the bed didn't work. There was cracked sunflower seeds on the floor. The garbage was full from the previous people. Also the towels looked worn out, plus a face towel had hair on it.
Business response:
Please accept my apologies for our suites not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope you will consider this as isolated and that you will return to enjoy a great experie... read more
Dog Hair covered Brown blanket..made me break out in hives.
Business response:
Thank you for your feedback. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with a... read more
Hotel Staff...... It was one of THE MOST HORRIBLE EXPERIENCES OF MY LIFE!!!!! THE HOTEL STAFF ARE THE RUDEST, MOST UNCONCERNED HOTEL EMPLOYEES I'VE EVER ENCOUNTERED OUT OF ALL HOTELS IN MY LIFETIME!!!
Business response:
We are sorry you did not experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth, and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you again for bringing this to our knowledge, and we would love to welcome you back and provide you with the excellent service you deserve. Sincerely, General Manager
convince
Business response:
It was our pleasure having you as our guest at Extended Stay America Phoenix - Scottsdale - Old Town, and thank you for sharing your feedback. It's great to see you enjoyed our facilities and that our service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, General Manager
Business response:
Thanks for choosing Extended Stay America Phoenix - Scottsdale - Old Town for your visit and for the feedback provided. Our goal is 100% guest satisfaction, and I am thrilled to see this was your experience. I hope we will be your hotel of choice every time you are in our area! Sincerely, General Manager
Business response:
It was a pleasure having you as our guest at Extended Stay America - Phoenix - Scottsdale - Old Town, and thank you for sharing your ratings with other travelers. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,106 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.