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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, great location. Really liked that my room was checked on and lights turned on just before I got there! Very clean and ready for rest.
Business response:
Thank you for choosing to stay at Extended Stay America. We are thrilled to know our location was ideal for your needs and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Nice but very basic Nice but very basic as there were not even any cup/glasses to drink water with. I reported a bed reading lamp missing a bulb after the first night but it was still not replaced after the second night. The evening desk clerk was very friendly, but the morning desk clerk was "not interested" and the "breakfast bar" was "empty" the second day and I was told "the order was placed", but that did not help us during our stay.
Business response:
Jim, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Not a great hotel Grab and go breakfast which is very basic. Rooms are not large with average bedding. Our A/C worked sparodically which was uncomfortable. Try elsewhere
Business response:
John, thanks for evaluating your stay. We are happy to read you had an overall pleasant visit and liked some aspects of our hotel. That being said, we are sorry the air conditioner was not working properly and for the inconvenience this caused you. We value your business and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Hotel clerk The hotel clerk Anjelica went above and beyond to help me. Due to an error in the reservation I booked. Excellent customer service, this lady should be running the hotel. Very nice
Business response:
Juanita, thank you for sharing your gracious comments about your stay at Extended Stay America. We are thrilled to read you had a wonderful time here and that the service provided by Anjelica made your stay a memorable one. Your compliments will be shared with her for a job well done. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
Nice but needed cooking utensils and iron on the room. It should b there ready for guest . Bed was to soft .
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are thrilled you had a great stay. To ensure cleanliness of the kitchenware on your arrival, we keep them at the Front Desk along with many other amenities. These items are complimentary and our team gladly delivers them to your suite. We are sorry if our policies were not informed to you at the time of check-in. Thanks for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Easy access to town My wife and I were kept at registration for a long time as the two counter staff had troubles with computers and pay methods. The result is I have arrived home in the UK and checked my credit card statement to find I have been charged TWICE !!!
Business response:
John, thank you for staying at Extended Stay America. We are glad our convenient location was perfect for your needs and that you had an overall pleasant visit. However, we are sorry for the service issue you experienced at the time of check-in with your reservation. Your concern has been shared with the entire team to ensure this does not happen again. Please reach-out for our front desk for any queries you may have. We hope to have another opportunity to serve you much better in the future. Sincerely, Hotel Management
Close to Old Scottsdale Close to stores and restaurants. Acceptable accommodations at a reasonable price.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked the value we offer and that our location was perfect your needs. Thank you for taking the time to review your stay. We hope to welcome you back soon! Sincerely, Hotel Management
Awesome Hotel Very nice location and the staff was absolutly amazing. The General Manager helped me so much with everything i needed help with. I was in room 113 and the air condition works but has slight issues it will turn on and off by itself. Thanks again for the stay!
Business response:
We are delighted you chose to stay at Extended Stay America. It’s a pleasure knowing you loved our location and the excellent service we offered. We value your observation in regard to the HVAC unit and have shared it with my maintenance team to take corrective actions. We look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,154 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.