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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Hotel clerk The hotel clerk Anjelica went above and beyond to help me. Due to an error in the reservation I booked. Excellent customer service, this lady should be running the hotel. Very nice
Business response:
Juanita, thank you for sharing your gracious comments about your stay at Extended Stay America. We are thrilled to read you had a wonderful time here and that the service provided by Anjelica made your stay a memorable one. Your compliments will be shared with her for a job well done. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
Nice but needed cooking utensils and iron on the room. It should b there ready for guest . Bed was to soft .
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are thrilled you had a great stay. To ensure cleanliness of the kitchenware on your arrival, we keep them at the Front Desk along with many other amenities. These items are complimentary and our team gladly delivers them to your suite. We are sorry if our policies were not informed to you at the time of check-in. Thanks for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Easy access to town My wife and I were kept at registration for a long time as the two counter staff had troubles with computers and pay methods. The result is I have arrived home in the UK and checked my credit card statement to find I have been charged TWICE !!!
Business response:
John, thank you for staying at Extended Stay America. We are glad our convenient location was perfect for your needs and that you had an overall pleasant visit. However, we are sorry for the service issue you experienced at the time of check-in with your reservation. Your concern has been shared with the entire team to ensure this does not happen again. Please reach-out for our front desk for any queries you may have. We hope to have another opportunity to serve you much better in the future. Sincerely, Hotel Management
Close to Old Scottsdale Close to stores and restaurants. Acceptable accommodations at a reasonable price.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked the value we offer and that our location was perfect your needs. Thank you for taking the time to review your stay. We hope to welcome you back soon! Sincerely, Hotel Management
Awesome Hotel Very nice location and the staff was absolutly amazing. The General Manager helped me so much with everything i needed help with. I was in room 113 and the air condition works but has slight issues it will turn on and off by itself. Thanks again for the stay!
Business response:
We are delighted you chose to stay at Extended Stay America. It’s a pleasure knowing you loved our location and the excellent service we offered. We value your observation in regard to the HVAC unit and have shared it with my maintenance team to take corrective actions. We look forward to welcoming you back soon. Sincerely, Hotel Management
Scottsdale motel The property seems well-maintained and my room was clean. You get what you pay for and because of the price, I thought it was a good value.
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are delighted to read to you liked the cleanliness of your room and that you found us to be a good value. Thanks for taking the time to review your stay. We hope to welcome you back soon! Sincerely, General Manager
Business response:
Marcy, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, General Manager
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,100 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.