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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Safe location. At check in, staff had to see if room was 'ready'. Under bed unclean. No housekeeping day 2 of second day stay.
Business response:
Thank you for staying at our hotel. We are glad you liked our location, but I am sorry for the cleanliness issues you had in your room. I am concerned about your experience and have immediately brought this to the attention of my housekeeping for review and action. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this to you at a minimal fee on your request. If we did not communicate this at the time of check in, we are sorry. We hope to have the opportun... read more
Everything worked out and I was very comfortable but the pool didn't look very clean
Business response:
Thank you for choosing to stay at Extended Stay America - Phoenix - Scottsdale - Old Town. We are happy to know you enjoyed your visit and that you were comfortable here. We also appreciate your observations for our pool and have taken a note of it. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Excellent location Hotel is within minutes walk from Scottsdale Old Town. The room was quite dirty and the air conditioning struggled through +40* C, but the location and very reasonable price made up for it. Staff were helpful, courteous and responsive.
Business response:
Thank you for sharing your experience at Extended Stay America - Phoenix - Scottsdale - Old Town. We are pleased to read you not only enjoyed our convenient location and courteous associates but also found us to be a good value. I will also be sure to share your concerns with the respective teams in an effort to improve our performance. We appreciate you letting us know and hope this will not deter you from choosing us once again in the future. Sincerely, General Manager
Nice hotel next to Old Town Scottsdale, AZ. Non-smoking room smelled like smoke, no hair dryer, tv remote didn't work and staff didn't help fix it, all tv channels had to be changed by walking to the tv. Other guests were questionable and weird. There were no trash cans except in the restroom and all trash had to be taken out to a 55 gallon trash can under the hotel stairs.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
I'd stay here again! Affordable, clean, great pool, wonderful staff!
Business response:
We loved having you as our guest at Extended Stay America - Phoenix - Scottsdale - Old Town. It's nice to know you enjoyed your stay and had a great time at our pool. We look forward to your next visit. Sincerely, General Manager
Decent location We were only there for about 8 hours. Not a bad room, not a great room. Good for the price and a place to catch some Z's and shower!
Business response:
Thank you for including us in your travel plans. It’s nice to know you had a pleasant stay and that you liked our convenient location and the value we offer. We appreciate your feedback and hope to have the opportunity to be of service to you in the future. Sincerely, General Manager
Not a bad place to stay The room was fine enough. I just wish that they were a little more specific on how close to old town they were. Breakfast was granola bars, packages of Oatmeal and store packaged commercial muffins and coffee. Neighborhood was nice. Staff was nice.
Business response:
Lynda, it was a pleasure to have you as our guest. Although we are glad you liked our associates and your overall stay, we are sorry you were unhappy with our location. We appreciate your business and hope to have an opportunity to welcome you back soon. Sincerely, General Manager
Smz The room melt like urine.
Business response:
Stephan, we apologize for the unfortunate odor coming from your room and that this ruined your stay. We have shared your concerns with my housekeeping team to take corrective actions immediately. Hopefully this unfortunate situation will not prevent you from staying with us in the future and you will give us another opportunity to make your next stay worthwhile. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,100 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.