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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Refrigerator had broken shelves. The sticky plastic veneer was peeling off of the dresser drawers, the carpet was sticky. Didn't expect four star accommodations but we also didn't choose the cheapest rooms in the area so it was a slight downer walking into this.
Business response:
Thank you for taking the time to review your stay. We apologize for your disappointment with the overall condition of our property. Please be assured that we have shared your feedback with our housekeeping and maintenance teams, and we're working with them to fix the problems you mentioned. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Never again. The facility was run down and dirty. Trash piling up around waste receptacles, dirty carpet, not pleasant.
Business response:
Melonie, thank you for your review. We apologize for your disappointment with the overall condition of our property. Please be assured that we have alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We have also shared your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and hope you will give us that opportunity in... read more
Reeked of smoke everywhere. Everything stunk. It smelled like an ashtray.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke issues in your room. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Many negatives Many negatives. "Breakfast" was a granola bar. They had no muffins, no fresh fruit. They get deliveries once/week (so don't expect fresh, if they have anything at all.) Staff wasn't friendly and just replied that "it's not my fault". Room was dirty. Old cough drop on nightstand. Unlikely it was cleaned. Sketchy neighborhood.
Business response:
Thank you for your feedback. We regret you did not like our breakfast and apologize for the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We are also sorry for the cleanliness issues you faced in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained and we definitely failed in this attempt. We will work harder, so we do not disappoint you in the future. Thank you again for being our gu... read more
Room was filthy. Bed was uncomfortable. Had to return towels to front desk in order to get more.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced in your suite and that you were unhappy with our housekeeping policy. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we wish we had the opportunity to address the problem you had with the bed while you were here as we would have done our best to ensure you were comfortable. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Avoid This Place We walked into the hotel with a one bedroom queen and asked to upgrade to a room with two doubles. After several minutes we were upgraded, only to be brought to the room and told it wasn't available after we started unpacking. They then brought us to a room that they literally febreezed in front of us, while also applying some carpet cleaners. I took my shoes off and noticed that the floor was completely soaked. We then notified the front desk and he told us the room should probably be out of commission unti... read more
Business response:
Thank you for bringing this to our attention. First, we apologize for not handling your issue with empathy and with satisfaction. Upon receiving this review, we've immediately approached the associate who serviced you and also the supervisor to get clarity and to ensure that situations such as yours are handled swiftly and appropriately. We can assure you we have learned from this incident, and the directive is clear on how we will respond to handling guests issues going forward. We appreciate you staying with us and for let... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,263 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.