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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First and foremost I requested for both rooms to have 2 beds. An Expedia only booked me with one book bed for one room and not 2. Then in the room that had one bed there was a hole in the sink. So when the water is turned on we were being sprayed. An then in the room with two beds there was garbage in the cabinets from a previous customer. I was unable to have a room changed due to the hotel being fully booked. Also when I had a visitor they were questioning as if they were being integrated. I was not happy with my overall s... read more
Business response:
Kashawna, thank you for your review. We sincerely apologize for the maintenance and cleanliness issues you encountered in your rooms. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Close to the freeway, close to downtown, Coffe in the morning was terrible
Business response:
Raul, thank you for taking the time to share your feedback. We regret not meeting your expectations and are sorry for your disappointment with the breakfast. We will review this with our team as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. On a positive note, we are happy our location worked well for you. Sincerely, Hotel Management
You can tell they don’t clean. I was BEYOND disgusted, the restroom had pubic hair all over the tub, curtain pole was broken so water got everywhere, refrigerator smelled like mold, and there was trash over the carpet. Safe to say I would never stay here again.
Business response:
Carina, thank you for taking the time to review our hotel. We are sorry for the unpleasant experience you had with us and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Staff was very friendly and the outside of property was nice. This location was close to Pittsburg which I liked. The only down side was the smell of my room and the stains in the carpet. I didn't make a fuss while I was there because I was only there for sleeping. I had to spray fragrance in the air to overcome the smell. I won't be going back.
Business response:
Dwayne, thank you for your review. We are sorry for the unpleasant smell you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On a positive note, we are happy to know you liked our cordial staff as well as our ideal location. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
My room was completely filthy and the hotel was cleaned
Business response:
Jamie, thank you for your review. We sincerely apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
The room smells, we found someone left a bag of garbage inside the cabinet. The stove is old, the fan over the stove has lots of oil stain. This hotel just near the 376 highway, very easy to access, and their price is lower than the other hotel.
Business response:
Wei, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy our location worked well for you. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
The room had a strong fish odor and the carpet was stained. The AC did not have a fan function so the room was either cold or hot. Thin walls...a lot of noise. Overall run down. I could not find any staff when checking out. No ice machine to be found. “Extend” your search a little further and avoid Extended Stay.
Business response:
Thank you for your candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our maintenance team regarding the concerns you had with the air conditioner and ensure the problem is resolved immediately. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincere... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,260 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.