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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not good if you are checking in late at night. seems like the hotel doesn't have enough staff. very old property. need to renovate it.
Business response:
Raj, thank you for sharing your experience with us. We regret learning that our front desk staff members were not available on your arrival. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We apologize that you weren’t happy with the condition of our property. Your feedback concerning the renovation of our property will be discussed with the appropriate individuals as it will help us improve our fut... read more
No room service Terrible coffe No hair dryer No drinking plastic cups Not goor
Business response:
Thank you for your review. We are sorry for the disappointing stay you had with us. Kindly note, kitchenware and hairdryer are available and kept at the front desk upon request. Also know, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Ma... read more
I do not like this hotel. It is on my blacklist. 1,there was insects on the pillow and in the bed. 2, airconditioner did not work well. 3, blanket is dirt, look like they are not washed. 4, dust can be seen almost everywhere. 5, there were strange sound at out side the door and neiborghing rooms, feeling unsafe. 6,etc.
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
When checking in, I was informed that there were no more king rooms available....even though I RESERVED a king room about a month and a half ago. Then we get to the room and there is hair in the bathroom, stains on the bedspread...ugh, is all I can say.
Business response:
Thank you for your recent visit and for your feedback. We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly regret it. We apologize for the housekeeping issues you experienced. We've shared your comments with the team to identify where we fell short so problems can be corrected. Thank you for bringing this to our attention. We hope you will come back soon so we can demonstrate our dedication to o... read more
Maybe the worst hotel I’ve ever stayed at in my life . As soon as you walked in the smell was horrible . Time to change the carpets at the very minimum. Place looks run down and the rooms are in desperate need of remodeling. Don’t get taken like a sucker like I did .
Business response:
Thank you for your review. We apologize for the bad odor coming from the carpet and that this put a damper on your stay. We will promptly take action to rectify the problem. We also sorry your suite fell short of expectations. We will share your valuable comments regarding the condition of the suite with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We appreciate your business and hope you will consider giving us another chance the next time your travels bring ... read more
Stay away Seemed as if the place had people living there. Lots of hanging around the front of the building and exits. The people that seemed to live there were smoking and drinking at the main lobby and side exits. The hallways smelled of weed and grease and fried old fish. They didn’t offer any room cleaning or towel exchanges. I had to take my old towels to the desk In order to get new ones. I would never stay at this trashy establishment again. The online photos are extremely inaccurate.
Business response:
Tim, thank you for the review. We are sorry for the disappointment you had with the housekeeping policy and other guests at our hotel. We also apologize for the odor and cleanliness issue you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a nominal fee. Thank you again for your feedback, and... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,260 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.