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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not stay at this hotel again.
Business response:
Shana, ttank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not clean bathroom Not enough Towels and chairs were in room Very bad smell in the building
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Great front desk person, horrible rooms. The front desk was lovely. However, I was told my room was ready. I went up to it, and the person cleaning was in my room still. It made for an awkward situation. The room smelled like stale smoke, I kept sneezing.. even though it was non smoking. The elevator had dried mud which looked to be all over the front entryway. I was so disgusted, I didn't even stay. I left. I waited at the front to discuss everything at about 7pm. Nobody was there for 20 mins... I gathered my belongings and... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The hotel staff was lovely. Unfortunately , the hotel was extremely dirty. The non-smoking floor smelled of smoke which burned my eyes. The only way to get the room to smell less smoky was to open the window in 40F temps. Only one of the windows had a screen. The elevators and hallways were dirty too.
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Don't waste your time or money-Huge Disappointment This was only a one night stop along our trip route, so I didnt expect something wonderful, but did expect more from an Extended Stay. We drove from Pittsburgh Airport at 1am, and the area around the hotel was a bit sketchy and had us uncomfortable. Then we pull in and some creepy dude was sitting there smoking. He either worked there or was staying long term because the next afternoon he was in the same position out front. Smiled and said hello with no response...ok fine. G... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Ruim para acomodacao Arrumação ineficiente, sujo, portas com problema, não recomendo
Business response:
Fabiano,Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. Please be assured that discussed your feedback with the concerned teams, and we're taking immediate steps to be more diligent with our efforts moving forward. Wehope you will consider staying with us in the future. Sincerely, Hotel Management
Too many permanent residents Place needs to have a remodel completed
Business response:
Charles, thank you for your feedback. We uphold all of the brand standards for quality and service. I am so sorry that our hotel fell short of your expectations, and I thank you for bringing your concerns to my attention. I appreciate your feedback and candor. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.