This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Terrible service at time of check in. I was told my pre-paid room was no longer available (was told the next day that it actually was). I had to find another hotel.
Business response:
Thank you for sharing your comments. We are sorry for the issue you mentioned. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We hope you will choose us the next time you visit this area. Sincerely, Hotel Management
Worse Stay Ever My wife, new born baby, and I traveled to the area to see family, we wanted a room with the listed amenities they offered cause we had a newborn with us, We arrived late Thursday/early Friday morning and was greeted with the odor of cigarettes and a young man working the front desk not sure he knew what he was doing, upon entering the room we got, room 210 was only worse. The room was dirty, didn't have a queen size bed, the whole second floor hall stunk like weed and cigarettes, the following morning my wife... read more
It was like i was staying at my old cat lady aunts
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I was told when I called,that I was able to park a tractor trailer in there lot.Wrong,I did it but the parking lot is to small small for big trucks. The bathroom needs the light cleaned & ceiling in bathroom needs to be fixed. No breakfast as I was checking out at 6:30.
Business response:
We are sorry for the miscommunication regarding the parking facility and the difficulties you encountered in the bathroom. We are reviewing these issues to see what went wrong and the measures that could be taken. Once again, we apologize for your disappointing stay and hope you will consider giving us another chance to make a better impression. Sincerely, Hotel Management
I will not be back. Rooms weren't cleaned correctly with dirty sheets and poor draining sinks. Even tried to get a 2nd & 3rd room, but no luck. Ended up sleeping in my clothes.Hallways smelled of old cigarettes. Included breakfast was not even breakfast.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing fresh, clean, well-maintained accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We value your feedback and hope you will reconsider and return so we can make it up to you. Sincerely, Hotel Management
Smokey smells everywhere The elevator broke down the second day. The smell of cigarette smoke was everyplace even though there rooms were supposed to be smoke free.
Business response:
Thank you for the review and for sharing your experience. We are sorry for the odor you encountered during your stay. We will share your concerns with our housekeeping team to ensure a better experience going forward. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. Also, your comments regarding the elevator have been shared with the maintenance team to fix it immediately. We appreciate your feedback and hope to have the o... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,260 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.