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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Day desk staff were very nice and allowed me to check-in early. The first room I was in, the toilet hadn't been clean in a long while. It was very unpleasant. The day desk clerk was more than happy to change rooms and I did. The 1st floor room I was in, there was a very female in one of the surrounding rooms who went on for a little while. I contacted the front desk and complained. Later that night/early morning, loud door banging started around approx. around midnight. I did not complain hoping it would get better since it ... read more
Business response:
Thank you for the feedback. We are sorry for the cleanliness issue you experienced in your initial room. We also apologize for the difficulties you experienced due to the noise and the way that one of our staff responded to your concerns. We have shared your comments with that front desk associate to make sure that this is not repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was pleasant at check in. Got to the room ... the bed was unmade from the last guest. We told them at the front desk as we went to dinner. They apologized. When we returned the bed was made (with the same sheets) I marked them! Furniture was stained and dirty. There is no daily housekeeping. You have to ask for more towels at the desk. As they pile up in the room. No garbage gets changed. We were in non smoking, yet the entire hallway smelled of cigarettes and a very strong “weed” smell. I had to use my expensive colog... read more
Business response:
Thank you for being our guest. We apologize for the cleanliness issues and for the odor you encountered while you were here. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the smoke smell. Kindly note, to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Please give us another chance so we ca... read more
AVOID!!!!!! FRONT DESK BS AND SMELLY ROOM. Front desk guy was no where to be found for about 30 mins. Sign said “use phone in lobby and I’ll be back in a few mins”. Called it 3 times. Still nothing. Finally a guy waiting in line, goes back to find the guy stuffing his face with pizza. Cool. The room legit smelled like they cleaned the room with sewage water. It didn’t go away. Told same pizza guy in the morning about the smell, he seemed to not give a f*ck. NEVER WILL I GO BACK.
Business response:
Zack, thank you for taking the time to review our hotel. We are disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. We also apologize for the cleanliness issues you encountered in your room. This is not the typical feedback we receive about our staff and the service. Please know we are taking every possible measure to make sure this does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with the hospital... read more
The room was a mess. Windows were open the heat didn’t work. It says no smoking in room but butts on the carpet. Food scattered on the floor. The sheets had something in them. Got a refund and found another hotel
Business response:
Thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to the appropriate individuals to make this doesn't happen again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The rooms were big. But...rooms were dirty, dirty refrigerator, spilled liquids in bathroom on shelf, bar in shower missing, toilet paper pieces on floor in bathroom, microwave dirty. The outside area was gross. Dog poop not picked up. It was everywhere! I had to be on alert walking my dog. On side lawn cogarette butts in pulea everywhere. When you walked in the scenery was off putting because people who I imagine live there all sitting up front in wheelchairs, pets,etc. Its ok except why front and center so every time I wal... read more
Business response:
Paula, thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards that are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. ... read more
The staff was nice , thats about it... Our room was disgusting.... dog hair all over the carpet - as in a walked in, took off my shoes and in seconds my socks were covered! The refrigerator was disgusting and you could tell was not cleaned in years!!! The bathroom had duct tape and human hair all over and also was not cleaned in several months. We are not hard to please but this place is disgusting. Pretty much a frat house.... maybe worse.
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this incident will not prevent you from returning, and that you will give... read more
It’s Free Parking. Free breakfast comes in packages muffin, oatmeal’s, coffee dispenser in the side corner across the reception. It’s more of a “to go breakfast “ since they didn’t have sit down cafeteria. Terrible services at Reception Office, clerk is always away from desk, so you’ll have to wait for awhile before one comes to attend when I was checking IN, and same thing happened even when I was checking OUT. Hotel is not clean. My first time to stay in Extended Stay America and got disappointed. Cant highly recommend the... read more
Business response:
Eila, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,260 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.