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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wasn’t expecting the ritz, but this property should be condemned.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This place was dirty and LOUD. Unsafe, the back door didn't lock. There was a group of middle schoolers roaming the halls. People partying until well after midnight. It was pretty awful
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here and the noise you experienced from other guests of the hotel. Please know, we are working with our housekeeping team to make sure all procedures are being followed, so this does not happen again. Also, know our front desk is available to address problems such as these, and we would have been happy to provide you with another room upon request. We would like to regain your trust and hope you will give us that opportunity in ... read more
Entire facility was filthy, rooms, entry, stairs ...everywhere. Computer system was down. No wifi
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect fr... read more
Never stay here I had to go to Pittsburgh for a family emergency due to a car accident. Maintenance broke into my room with me in it. Door was double locked. Front desk did not apologize but blamed me for being in the room the assigned to me. Asked for turn down service they informed me that it is done weekly. Once I hung up the phone I heard them talking about me and laughing that I had requested room service. There was never anyone at the front desk. Every time I had to call from the lobby phone. The front desk clerk wa... read more
Business response:
Jon, thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff members, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Okay stay... but would not return My room had stuff on the floor and in the shower and had not been properly cleaned.
Business response:
We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue, and your feedback is discussed with our housekeeping team to ensure they provide better services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Dirty Diapers As soon as we got in the room I spotted a dirty diaper in the trash! There was not even a little bar of soap or towels in the bathroom. I tried to call the reception and the phone was not working. I went down to talk to the receptionist and he told me that he would let the manager know about this issue in the morning and that he will have the room cleaned next day for us (we were staying for 2 nights). The next day when we went back to the hotel the trash was still outside where I left it with the dirty diaper ... read more
Business response:
Angela, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The location was nice. However the promised amenities were not there. Did not enjoy the stay. Continental breakfast was mentioned at booking but in reality granola bars, muffin and coffee were offered.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,263 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.