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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The outside of the building was nice but the rooms were noy like the pictures online. It was dirty. The toilet didnt flush properly. There was hair in the shower. And the door did not close and lock properly. It was pretty gross actually.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping and maintenance department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
The place was dreary. We booked it for the kitchen in the room, but there were no plates, or pans, or anything to use in the kitchen. The "included breakfast" was pathetic - some cereal bars and coffee. I will never book another Extended Stay America property.
Business response:
Thank you for your review. We apologize for the inconvenience you had due to our dishware policy and for not meeting your expectations with our grab-and-go breakfast. Please know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We will also share your feedback with our Brand Leaders so they can use it while planning new breakfast offerings. We hope to have the chance to make it up to you on a future visit. Sincere... read more
The bed linens were only changed once a week. There was no maid service. If I wanted clean towels, I had to bring the dirty ones to the front desk. The "continental breakfast" consisted of pre wrapped muffins and granola bars. No fresh fruit or yogurt. The back door to the hotel didn't even close. Some security!
Business response:
Thank you for your comments. We are sorry you were unhappy with our breakfast offerings and regret the disappointment you had with our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. Your feedback in regard to the grab-and-go breakfast offerings has been... read more
Would never stay here again Hotel smells awful and everything is a mess. Everything needs to be cleaned and the service is not very good. Shell out the extra money to stay somewhere nicer. Literally left and got a different room at another hotel.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Wire fraud by extended stay Carnegie They charged my card for the rooms after Expedia had already paid them first claiming it was a mistake and then claiming Expedia hadn’t paid the whole rate although they charged me the full rate again. Each time they refunded it but they do it to everyone who stays. I overheard other guests making the same complaint
Business response:
Dear Ray, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Had to travel through some rough streets and go completely through town to get to this hotel but leaving, it was right off the highway, but you couldn’t enter like that. So getting there sucked, leaving was fine. The door to the room was loose and barely stayed locked. As for breakfast, all they offered were cereal & bread to make toast. Once I got into the room, had to plug the lights in, all the lights were unplugged. Definitely not staying there again.
Business response:
Thank you for your review. We apologize for the maintenance and housekeeping issues you encountered in your room. We have discussed your concerns with the appropriate team to fix the door immediately. We have also shared your feedback with our housekeeping team to be more diligent with our efforts moving forward. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Our stay was for 1 night . The lobby wasn't very clean at all . Also our room looked like it want dusted properly, toilet wouldn't flush . Hotel looks very out dated and dirty .
Business response:
Thank you for choosing our hotel for an overnight stay. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the respective team to fix the problems you mentioned. We hope you will consider giving us a second chance the next time you are in Carnegie. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,263 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.