This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was filthy, carpet was ripped, tub was nasty, cable didn't work. Staff was never present nore did they answer phone. Never again.
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you... read more
Read reviews before booking Ive stayed at many Extended Stay America’s and this one will make me reconsider booking w the company again. Elevator was dirty, halls smelled of smoke. Pee stains on toilet seat, stains on bed. Just overall felt dirty. Plus they overcharged me while checking in, so now i have to wait for my refund. I guess I get what i paid for, but definitely wasn’t impressed at all and would have rather stayed elsewhere.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Stay Room was pretty nice but the hotel overall smelled really bad and its not in the best area. Just my opinion, but the service was good and they were really nice.
Business response:
Thank you for choosing Extended Stay America. We're glad to know you liked your well-appointed room and that you were pleased with the service provided by our associates. However, we're sorry for the smell you experienced while you were here. We have discussed your feedback with our housekeeping team, and we're working with them in order to remove the smell from our property. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Amber, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Pay the extra $15 to stay anywhere else Very disappointing. First room they gave us had not been cleaned--bedside table was covered with crumbs, floor hadn't been swept, and a bug crawling across the bed. Second room they gave us had stains on mattress cover, streak on bath tub, and just general disarray. All corridors smelled like smoke, moisture, and just gross. Finally decided to just leave.
Business response:
A well-maintained property sets up the tone for an excellent stay, but we apologize this wasn’t your experience. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Property maintained in poor condition. No cleanliness at all. Corridors and carpet stinks. Saw bed bugs and cockroaches in the room. In the amenities it was mentioned as continental breakfast but they have grab and go bars. Totally horrible service and experience. When we checked in they allotted a room which is not cleaned at all.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
check-in took over 40 minutes. they weren't prepared for guests. one of the employees was not sufficient to be working.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the issue you encountered upon arrival. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be used as a training tool to ensure our future guests’ do not experience the same. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Won’t stay again Dirty room. No breakfast available.
Business response:
Ronald, we are sorry for the cleanliness issues you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Many noise and a smell of marijuana, not still breakfast, nor in the evenings people made a fuss in the halls the hotel was not so clean and the rooms was. Ok The staff they was ok but the Hotel is very ghetto, I never stay there again
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,263 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.