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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Apparently if you book a room with orbit the same day your supposed to know that you won’t have a reservation for two days. Got to my destination and had no room. They didn’t offer to help find another and it’s going to take ten days to refund my money. Not to mention they charged my card for the stay. I will never ever ever book with orbit again . I had nowhere to stay. Everything was booked due to the holiday. I was traveling for business and had to use a co workers room to shower and how embarrassing.
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
No ice machines, no laundry, no cups in room at all, area is super shady. Room was clean but carpet had stains on it
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Please know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. Also, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us ano... read more
The room wasn’t as clean as it could’ve been the first room was disgusting so i had to get another. The hallway also smelled like cigarettes.
Business response:
James, thank you for choosing us and for taking the time to post a review. We apologize for the cleanliness issues you encountered and be assured we will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us Sincerely, Hotel Management
Poor hospitality and questionable practices One of those hotels you walk into and wonder why the reviews are so poor. It seems fine, but then quickly reveals itself for what it is truly is. A photocopy of my credit card was made during check in. When I asked about it the employee shuffled around some papers, walked around corner, then came back with some other photocopied credit cards. Huge identity theft risk. I spent just one night and at the very minute check out time struck an employee was at my door knocking to remind m... read more
Business response:
Thank you for sharing your concerns. We are sorry our associates did not inform you about our hotel policy. Kindly know, our hotel policy requires us to request a photo ID and credit card from all our guests. Please be assured this information is kept safe and confidential. Furthermore, we are also sorry for the inconvenience you had regarding the bed and the towels. We will utilize your comments to enhance our guest experience. We hope you will give us a chance to serve you again. Sincerely, Hotel Management
The staff seems in over their heads. The toilet was broken. They didn't even have any band-aids when I cut my finger.
Business response:
Phil, thank you for your review. We apologize you did not experience our staff at their best. Your feedback will be shared with our team to ensure we are consistent with our service delivery. We are also sorry for the maintenance problem you had in your room. We have asked the appropriate individual to fix the toilet. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Mary, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,260 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.