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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Hard to find location. The hotel was very loud. The room was clean enough to stay in.
Business response:
Andy, thank you for being our guest. Although you liked your well-kept room, we are sorry for the inconvenience you experienced during your visit and for the noise issue you faced. We hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, Hotel Management
Terrible experience Overall this was a terrible experience. Even though we checked in at 11pm, so the hotel had ample time to get rooms ready, they were not ready. Then when we were told they WERE ready, the sheets were still dirty (had crumbs and hair all over) and dirty dishes in the cupboards. There was also no lobby, so we just had to stand around while we waited, late at night after traveling all day, for the rooms to be "cleaned." Even after staff changed the dirty sheets, she left them in our room next to the bed. The... read more
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you had in your room and that you were unhappy with our grab-and-go breakfast offerings. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, please know that we have strict policies and procedures in place to prevent bug infestations, but the room you occupied will be professionally inspected as a precaution. Moreover, we will share your comments with our Brand Leaders to enhance our future breakfast offeri... read more
Reserved a room, showed up and did not have room for us and then were charged and did not get my money back!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Pretty dirty I found a used bar of soap still in the shower which let me know it had not been cleaned. Also the old bedding didn’t look clean and had a bad smell. Wouldn’t stay again.
Business response:
John, we are sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping team to be more attentive in their efforts ensuring that our future guests never encounter the same problem. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The customer service was poor and the employees where never at the front desk
Business response:
We sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Our room smelled like old food. There was NO GARBAGE CAN in the room.
Business response:
Kelly, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.