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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stains over carpet, stove is not functioning, had to call front desk to replace iron box, smell in tbe room and bought air freshner to get rid of the smell, freezer had fungus (dark spots).
Business response:
Sini, thank you for evaluating your stay with us. We apologize for the cleanliness and maintenance issues you experienced while you were here. Please be assured that we have discussed your feedback with the respective teams in order to be more diligent with our efforts moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
It stunk. Broken bar in shower. Remote did not work. Staff sketchy. People who stay there. Women for service in lobby. No breakfast. Over all bad.
Business response:
John, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We had reserved two rooms and one Room was not ready even though we got there 4 hours after check in. And the other room had been over booked. That was a two double bed room. They wanted to move us to a different hotel. Finally they gave us a queen with s rollaway. The rollaway was filled with popcorn from the last guest.
Business response:
Jane, thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
No front hotel staff when we arrived. They left a phone to call for assistance, but the number was disconnected. When staff finally came and there was a line about three families long, they were rude to the guests. When a family that just checked in came back to say their room hadn’t been cleaned, one of the employees said they were wrong and that it was, without even checking. Overall I felt like they’d prefer if no one ever checked in there.
Business response:
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Dirty and unattended No clerk for 10 minutes at check in. First room had hair on the sheets. Second room a worm in the refrigerator. No tv remote control, no ice machine, and the elevator was broken. Best of all, no clerk to answer phones about any issues. Told the manager in the morning of departure and her. Response was “oh”.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.