This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not much to write home about Stayed here for the night, checked in after midnight, hoping to just crash for the night and continue our trip in the morning. Got to the room, and there was dirt on the ground, previous guest left a box of shoes, cereal, and garbage that wasn't removed, the toilet was stained and the mouthwash half used. We didn't even want to stay but were so tired that we had to just tough it out and sleep and checked out as early as possible the next morning. 10/10 would not recommend.
Business response:
Thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Practical quiet hotel Hotel staff very nice. Facilities need to be updated.
Business response:
Thank you for being our guest. Although you liked our helpful associates, we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad experience We are a family of three that booked a double bed room a week in advance. We arrived at the hotel at 11:15 pm after a very long drive to be told that the hotel does not have anymore a double bed room. The receptionist told us that they gave all the rooms to the walk-in people. What is the purpose of a reservation? They gave us two single rooms that we had to take due to the late time (travelling with a kid) and the fact that we already paid in advance. Really dissapointed! The hotel also is saying that they ar... read more
Business response:
Leah, we sincerely apologize that we were unable to accommodate you in the room of your choice and that our breakfast offerings were not up to your liking. We value your feedback and will use it to improve our future guests stay. Also, your concerns with regards to our grab-and-go breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires and will assist them in determining new future offerings. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in t... read more
Pagar por nada. Desafortunadamente fue una experiencia desagradable ya que al llegar a la recepcion no habia nadie en la recepcion quien nos atendiera despues de esperar y no recibir atencion nos toco reservar un nuevo hotel, y asi de esta forma tuve que pagar la reserva sin recibir el servicio.
Business response:
Hector, it was very disappointing to see we were unable to accommodate you this time. We are reviewing your feedback with our team members to ensure we handle such situation better going forward. Meanwhile, please feel free to contact us with regards to the charges. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Inept staff. Checked in someone else under our company name and gave them our guys rooms. Gave our guys dirty,uncleaned rooms. Will never stay there ever again.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Worse Hotel i stayed in. We landed in Pittsburgh late and needed a place to stay. Ended up choosing the Extended stay america. I do not know where to start as to why no one should ever stay here. The odor in the elevators was horrible, smelt like #2, the hallways reeked as well but in a different way , everything was outdated, there was left over clothes from the previous person in the room, the rooms were disgusting, itchy beds, i wanted to leave but the 9 hours of connecting flights from vegas to atlanta to pittsburgh real... read more
Business response:
John, thanks for choosing us. We offer our sincere apologies as we couldn’t provide you with a clean room and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please feel free to communicate with us out at our front desk as they will be happy to resolve your queries. We hope you’ll give us a chance to regain your trust and earn your highest mark... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.