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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not enough staff 3 a.m.... I no person to locate to check in 3 guests that met me on my way out to have a smoke. Asked for an accessable room via website... arrived and was told my reservation was not for an accessable unit... but they had 1! Left... Well... 5pm check in, gave us our keys and the room was dirty... no staff to clean the room.
Business response:
Aubrey, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have discussed your feedback about your reservation with our team to see what went wrong and to be more diligent while accommodating our guests. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The pillows on the bed were okay ... but the rest of the bed was not good. The covers were really thin. The hotel also advertises a continental breakfast. But really it is a coffee station with individually wrapped muffins to grab and go .... Laundry facilities were expensive and only offered cold water. The staff was really nice, but they took a long time to check me in and out even though I had a prepaid reservation...
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Awful! Had cockroaches Awful! Walked into the room to see 3 cockroaches run! Then saw 1 come out from under the bed!
Business response:
Megan, thank you for your candid evaluation.We aresorry we failed to provide you the clean suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening again.We areconfident your experience will exceed the high stand... read more
I would not recommend this hotel. It wasn’t clean and had a funny odor. The bedding was uncomfortable. The snack/breakfast area was a joke. I stayed a few hours and checked out early the next day.
Business response:
Natasha, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Most likely won't book again. Upon checking in, our room was not cleaned from the previous customers. The hotel was completely booked so the front desk worker cleaned the room his self. It was extremely appreciated because we checked in so late. But only was gone for about less than 10 minutes to clean the room. Therefore we did not feel the room what's completely clean.
Business response:
Amber, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel is being renovated while we stayed there and a bit dirty but was comfortable.
Business response:
Thank you for staying with us and for your candid review. We're sorry that our renovation impacted your stay and regret the inconvenience caused. We hope you will come back and see us when the renovation has been completed so you can enjoy the final result. Sincerely, Hotel Management
Non smoking motel Their website showed smoking rooms, and they do not have smoking rooms. I would have gone somewhere else, but was late getting there, after cutoff for cancellation. I am up frequently through the night, and this was a problem for me. They need to keep their online information up to date.
Business response:
We were sorry our hotel does not meet your expectations. We will verify the information on our website was current and accurate so our guests are aware of our amenities and offerings. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Irritated at lack of responsibility The customer service desk at the hotel could not see that this room was already PAID FOR! It was a gift and therefore was charged to the person ot was a gift for!! Confirmation numbers and emails saying it's all paid for don't mean a thing I guess! I won't use this website again or tell people not to use it!!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your reservation and your bill. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.