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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sorry folks, this facility is very dated. Furniture was chipped and worn. Shower curtain too short for the shower. Water was everywhere. No bed coverings except sheets. I had to get a blanket from the car to use on the bed. Not even a hair dryer in the room. On another note, the staff was pretty friendly. Just a note to the owners - please update this facility. It is almost 2023. Come out of the 90's please.
Business response:
Dear Noel, thank you for staying with us and posting your review. We are glad you found our staff friendly. However, we are sorry our in-room amenities did not meet your satisfaction. Furthermore, we agree that some areas within the hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Ok experience, room needs work This hotel was ok. Check in was great and staff was friendly. Room was not great. It had a smell to it, small tv, bathroom sink stopper was broken so sink didn’t drain, and awful water pressure. Probably wouldn’t stay here again.
Business response:
Dear Kim, thank you for staying with us and sharing your experience. Please accept our apologies for the maintenance and housekeeping issues you experienced during your stay. Our housekeeping and maintenance team works hard to ensure our guests have the best time in our hotel. Regrettably, we failed in your case, and we're sorry for any inconveniences you had to go through. We appreciate you being patient with us and bringing this to our attention. We are already working to address the problems you mentioned, and we hope you... read more
Bad location, no amenities - not even a hair dryer, no food facility room was not very clean and had scratchy sheets. I would not recommend
Business response:
Dear Carolyn, please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite with proper in-room amenities while staying with us, so we are sorry you did not have a better experience while you were here. We also apologize for the lack of amenities in your suite; please know that we keep our cookware, towels and linens, and other amenities like hairdryer and toiletries at the front desk, which are available upon request. We're sorry for not ... read more
Dated Property This property is pretty dated and my room had holes in the furniture and curtains.
Business response:
Dear Guest, thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our team and use them for future improvements. We hope you will give us another opportunity on your next visit to Pittsburgh. Sincerely,Hotel Management
Horrible Stayed for the weekend for a concert. The property is a bit hidden behind a residential area no restaurants or anything nearby. Although I had a nonsmoking floor, all you could smell was smoke throughout entire building. Parties were being held throughout the night both above us and on our floor. The room was dirty and very outdated. We ended up looking for another hotel after the first night.
Business response:
Dear Guest, thank you for choosing us and making us a part of the concert. It is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Staff were great, however the room was extremely out date and worn out. TV did not work, WIFI was almost nonexistent and the room smelled like fish. Hotel is also in a very out of the way spot. Would not personally return or recommend.
Business response:
Dear Andrew, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We are also sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerel... read more
Well this place needs a MAJOR overhaul!! Dilapidated and in need of renovating. They were doing some fixing work in the front of the hotel & subsequently blocked off all the handicapped spaces. The side door didn’t open with the key cards- even the front desk clerk couldn’t get it open, which was where we parked. The wheels on the luggage cart were SO difficult to maneuver. There was no ramp out there to the parking lot. The room is old and has zero kitchen facilities although you can get stuff upon request from the front de... read more
Business response:
Dear Diane, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Please be assured we will address your concerns with our team. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Managemen... read more
DONT WASTE YOUR MONEY This hotel was NASTY!! EVERYTHING was dusty and dirty. None of us wanted to sit on the toilet or shower. There was no toilet paper in the room when we got there. There was dog hair everywhere especially along the baseboards. The microwave was not cleaned out. There was old food stuck to the racks in the refrigerator. Although the lady at the front desk was nice. I got stuck in the elevator which was very scary for me since im closterphobic. We were celebrating my sons 20th birthday and it was an embarra... read more
Business response:
Dear Mianica, first and foremost, we would like to apologize for the inconveniences you and your family experienced during your stay with us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping team to discuss this situation and reiterate the importance of impeccable ... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,260 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.