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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even the elevator did not work for weeks or months!!!! Property management knows about it
Business response:
Dear Raj, thanks for staying with us. Please accept our apologies for the issues with our elevators during your visit and any frustration and temporary inconvenience caused. We have our team already at work to fix it at the earliest. We always appreciate hearing from our guests, and we hope you will stay with us again for the revitalizing experience you deserve. Sincerely Hotel Management
There were bed bugs in our beds. Filthy property with unhelpful staff.
Business response:
Dear Julia, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
The place was very beautiful outside and in a nice area. The staff was nice. Unfortunately when you go through the halls to your room it smelled really bad like something spoiled or a foul odor. When we accessed the room it looked ok the only problem was the room smelled like sweaty socks and feet it was horrible. I had to go to Walmart with disinfect spray and Lysol wipes. I think the filters need to be replaced
Business response:
Seleste, thank you for choosing our hotel and being our guest. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. On a positive note, we are glad you were pleased with our hospitality. We are grateful for your patience, and we hope to do so again on your n... read more
Disappointed Elevator did not work. Television did not work front desk clerk had to come and hookup tv and change batteries in remote. Toilet had a slow/no flush. No ice machines. I was told i had to make my own ice, after looking for the ice machine.
Business response:
Thank you for being our guest and posting your feedback. We are sorry that we did not meet your expectations and the maintenance issue while here. We certainly understand your frustration and are grateful for your patience. We have discussed your concerns with our respective teams to ensure a better guest experience. We hope you will give us another chance so that we can make your next visit a much better one. Sincerely, Hotel Management
Hotel was not what I was expected
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The property was not up to the mark in term of the cleanliness. Chair in the room had lot of dust . The bed was squiky . The elevator was out of service and we had our room on 3rd floor. Morning breakfast was just coffee and pre packed snacks . No dedicated breakfast area . The price was $112 per night but was not worth the money .
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
The room cleanliness was not up to par. Shoes from previous guest under the bed. Blood? Or ? Stains on carpet.
Business response:
John, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure all procedures are being followed so this does not repeat. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,260 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.