Extended Stay America - Pittsburgh - Carnegie

Business response:

Abhijeet, thank you for evaluating your stay t our hotel. We regret your disappointment with the change in our housekeeping policy due to current circumstances. We are grateful for your patience and understanding. Thank you again for your feedback, and we hope you will give us another opportunity to host you again. Sincerely, Hotel Management 

Business response:

Tammy, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more

Business response:

Maha, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Nicole, thank you for your honest evaluation. We regret our beds were not to your comfort and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management 

Business response:

David, please accept our sincere apology for the inconvenience and less than favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. Sincerely, Hotel Management 

Business response:

Ross, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management 

Business response:

Stacy, thank you for making Extended Stay America a part of your travel plans. We regret not meeting your expectations and apologize for the mistakes made when servicing your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management