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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff very rude and unprofessional
Business response:
Dear Cherie, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management
The hallway smells like a mix of dust and garbage. Once you enter the room, it smells very dusty and dirty. The toilet still had poop in the bottom of the bowl, and there was no hand soap for the sink. 1 of the 3 pillows were dirty with a weird brown stain and a small dark spot on it. If you're just looking for somewhere to sleep for the night, go for it. But if you think you'll be here longer than that, I suggest finding a different hotel in the city of pittsburgh.
Business response:
Dear Brian, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to... read more
Don’t stay! Dirty, smelly, no amenities! Not even ice machine! The laundry was the nicest part of hotel! I do feel sorry for the front desk people they were kind and efficient. You could see from there service this happens a lot!
Business response:
Dear Denise, Thank you for sharing the pictures and reviewing your time with us. We've received your feedback and want to assure you that we have strict quality standards in place to prevent the issues you experienced. Our goal is to offer a clean, comfortable hotel experience at an affordable price for our guests. We apologize for the unacceptable cleanliness and hotel conditions you described and will address this with our staff. On the positive side, it is nice knowing you were pleased with the on-site laundry and the eff... read more
The cleanliness of the room was very poor. I am glad we only had to be there for 8hours. There was garbage under the beds. It really was gross, sorry to say.
Business response:
Dear Todd, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
Not maintained and probably old property. Cost cutting everywhere, grab and go breakfast is not even comparable with in room coffee maker with similar ranked other properties. Not worth paying $90 .
Business response:
Dear Tejas, We apologize for any dissatisfaction you experienced during your stay. Our aim is to provide a comfortable and pleasant experience for all guests. While we understand your concerns regarding the breakfast offerings, we assure you that our prices are competitive with other hotels in the area. We strive to provide value and service that meet or exceed our guests' expectations. Your feedback is valuable to us, and we will use it to make necessary improvements. We have noted your concern regarding the need for update... read more
Terrible way of welcoming guests . Reception was crowded with people( or friends of front office staff ) with cigarettes. Scary !!! worst hotel I have ever stayed in the United States. Not recommended for Individuals and Families.
Business response:
Dear Unnikrishnan, We sincerely apologize for your recent experience at our hotel. Your comfort and safety are our top priorities, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and address the issues raised with our team to ensure a more welcoming environment for all guests. We understand the importance of a pleasant stay, especially for individuals and families, and we are committed to improving our services. We value your feedback as it helps us continuously... read more
Lost power in half the hotel during morning hours. No hot water when power came back on. Staff had no idea how to fix the problem. They said they could not get a hold of their repair person.
Business response:
Dear Angela, Thank you for sharing your feedback on your recent visit. We apologize for the inconvenience caused by the power outage and subsequent issues with hot water during your stay. This falls short of our usual standards of service. We hope you consider this an isolated incident and will not deter you from choosing us the next time travel brings you back to Pittsburgh. Your feedback is appreciated, and we look forward to making your future stay pleasant.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.