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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not maintained and probably old property. Cost cutting everywhere, grab and go breakfast is not even comparable with in room coffee maker with similar ranked other properties. Not worth paying $90 .
Business response:
Dear Tejas, We apologize for any dissatisfaction you experienced during your stay. Our aim is to provide a comfortable and pleasant experience for all guests. While we understand your concerns regarding the breakfast offerings, we assure you that our prices are competitive with other hotels in the area. We strive to provide value and service that meet or exceed our guests' expectations. Your feedback is valuable to us, and we will use it to make necessary improvements. We have noted your concern regarding the need for update... read more
Terrible way of welcoming guests . Reception was crowded with people( or friends of front office staff ) with cigarettes. Scary !!! worst hotel I have ever stayed in the United States. Not recommended for Individuals and Families.
Business response:
Dear Unnikrishnan, We sincerely apologize for your recent experience at our hotel. Your comfort and safety are our top priorities, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and address the issues raised with our team to ensure a more welcoming environment for all guests. We understand the importance of a pleasant stay, especially for individuals and families, and we are committed to improving our services. We value your feedback as it helps us continuously... read more
Lost power in half the hotel during morning hours. No hot water when power came back on. Staff had no idea how to fix the problem. They said they could not get a hold of their repair person.
Business response:
Dear Angela, Thank you for sharing your feedback on your recent visit. We apologize for the inconvenience caused by the power outage and subsequent issues with hot water during your stay. This falls short of our usual standards of service. We hope you consider this an isolated incident and will not deter you from choosing us the next time travel brings you back to Pittsburgh. Your feedback is appreciated, and we look forward to making your future stay pleasant.Sincerely,Hotel Management
Bedbugs
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The room was dirty. There was hair dye on the walls in bathroom. Towels were rough and looked dirty. Major stains in carpet. No menus in the room. Front desk staff did not care at all.
Business response:
Dear Lorie, Thank you for sharing your review and the details surrounding your recent stay. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for writing about your stay; we look forward to your return visit.Sincerely, Hotel Management
Had to leave because of roaches
Business response:
Dear Fallon, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.