This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid - believe the reviews I was here for about a week and a half and can honestly say it was the dirtiest hotel I have stayed at in years. I saw the bad reviews before hand and thought I’d give it a try anyway as it was the closest location to my job. Oh boy, wish I had listened. Good luck navigating the giant potholes all over the parking lot. Trash cans thru out the property were constantly overflowing. Hallway carpet was filthy. Every stair well looked like they hadn’t been cleaned in months. The inside of my refrigerat... read more
Business response:
Dear Daniel, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Pittsburgh.Sincer... read more
Very dirty and it needs an overhaul or renovations. For the price they ask it’s a dumpster
Business response:
Dear Sandeep, We have taken note of your observations regarding the need to update and renovate. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to have the opportunity of welcoming you back soon! Sincerely,Hotel Management
the first room i was given was worn down, the tv was barely attached to its stand, the room hasn't been updated since the 70's and looked like it.
Business response:
Dear Paul, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
This hotel was absolutely disgusting and hasn’t been cleaned at all.
Business response:
Dear Lacee, Thank you for being our guest and sharing your feedback. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. Your valuable remarks were already shared with our housekeeping team for quick review and action. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve.Sincerely,Hotel Management
Bitten by Bed Bugs My wife and I are currently at the hospital being de-contaminated and treated for multiple bed bug bites
Business response:
Dear Howard, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Our room was filthy. Hair in the shower, dirt and garbage on the floor. The staff were unwilling to address the concerns. The outside of the building was poorly maintained. Garbage was overflowing. Our last stay at this hotel.
Business response:
Dear Glen, We are truly sorry for not delivering the exceptional stay we strive for. We aim to maintain clean accommodations and give each guest the best service to their comfort, so we are disappointed to know we could not meet your expectations. We understand how frustrating this must have been for you, and we have shared your concern with the appropriate individuals to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.