Extended Stay America - Pittsburgh - Monroeville

Business response:

Dear James, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management 

Business response:

Dear Mohandoss, Thank you for taking the time to share about your stay. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to provide your desired stay.Sincerel... read more

Business response:

Dear Harol, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management 

Business response:

Dear Farah, Thank you for being our guest and informing us about your stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. We regret the inconvenience and hope you will give us another chance to provide you with a better experience. Thank you again.Sincerely, Hotel Management 

Business response:

Dear Paula, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we hope you will consider granting us another opportunity to host yo... read more

Business response:

Dear Robert, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management