Extended Stay America - Pittsburgh - Monroeville

Business response:

Dear Harol, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management 

Business response:

Dear Farah, Thank you for being our guest and informing us about your stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. We regret the inconvenience and hope you will give us another chance to provide you with a better experience. Thank you again.Sincerely, Hotel Management 

Business response:

Dear Paula, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we hope you will consider granting us another opportunity to host yo... read more

Business response:

Dear Robert, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Amanda, We appreciate your detailed feedback and apologize for your less-than-ideal experience. We truly value your comments; they help us identify areas needing improvement. Our team strives to provide the best possible experience for our guests, and it's disheartening to hear that we fell short during your stay. We will address the cleanliness concerns with our housekeeping team to ensure this doesn't happen. Thank you for recognizing our friendly staff, and we hope you will give us another chance to exceed your expec... read more

Business response:

Dear Mario, Thank you for your feedback. We understand the importance of providing our guests with a peaceful and comfortable environment and sincerely apologize for falling short. We take your concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Krishnamohan, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay did not meet your expectations and that you felt our hotel lacked maintenance. We take all feedback seriously and will address these issues with our maintenance team to ensure they are resolved promptly. We apologize for any inconvenience this may have caused you and your child. We appreciate your loyalty to our hotel and are disappointed to hear that this will be your last stay with us. We hope that yo... read more

Business response:

Dear Mary, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience concerning your experience with our staff presenting themselves. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management