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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just stayed for a night this week. AC noise was too much to bear; none of us could sleep. door had huge gaps that all night corridor noises were heard. Will avoid this place next trip.
Business response:
Dear Guest, Thank you for taking the time to share your valuable insights. We sincerely apologize for the disruption to your stay caused by the AC noise and corridor sounds. Your comfort is our priority, and we regret that we fell short during your visit. We are continually striving to enhance our guest experience, and your feedback guides our efforts for improvement. We hope you'll reconsider, giving us another opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management
Three stars when I looked online, I give it 1 star In my travels extended stays were better managed, due to people staying longer there was less overhead of cleaning rooms. Unless a property gets many undesired extended stay tenants. This property has smokers, its not controlled, there are cages on smoke detectors to keep people from disarming them. Pet policy seems nice, but I walked by a room that smelled like dirty dog. The rooms was a little worn out, bath sink did not drain, ac/heater was noisy, so we kept it off. Wifi ... read more
Business response:
Dear Edward, It was disappointing and concerning to read your comments about your stay at our hotel. Please accept our apologies for your issues and our accommodations not meeting your expectations. We never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for fut... read more
Not recommended Smelled like weed. The room wasn’t clean when we got there. We were told we could get kitchen supplies up front but they were all out which we were told is normal. The surrounding was run down and gross. We left after one night and went to a new hotel because it was not up to any good standards
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Mana... read more
Review Room was not very clean . Looked very distressed.
Business response:
Dear Daniel, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Cockroaches in the room. Small babies everywhere and a few bigger ones in the room. TV stand was broken and pointed to the floor. The kitchen sink was clogged. The bath soap was crumbled into pieces like a cracker. The beds were hard and uncomfortable. People smoking right outside lobby door in a NO SMOKING area. You had to go around them. There was even someone leaning right on the pillar that had the no smoking sign puffing on her cigarette. They had a good size refrigerator and microwave. There was a kitchenette with sink... read more
Business response:
Dear James, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
Smell bad every wre including beds and room
Business response:
Dear Mohandoss, Thank you for taking the time to share about your stay. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to provide your desired stay.Sincerel... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.