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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedbugs
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The room was dirty. There was hair dye on the walls in bathroom. Towels were rough and looked dirty. Major stains in carpet. No menus in the room. Front desk staff did not care at all.
Business response:
Dear Lorie, Thank you for sharing your review and the details surrounding your recent stay. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for writing about your stay; we look forward to your return visit.Sincerely, Hotel Management
Had to leave because of roaches
Business response:
Dear Fallon, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Just stayed for a night this week. AC noise was too much to bear; none of us could sleep. door had huge gaps that all night corridor noises were heard. Will avoid this place next trip.
Business response:
Dear Guest, Thank you for taking the time to share your valuable insights. We sincerely apologize for the disruption to your stay caused by the AC noise and corridor sounds. Your comfort is our priority, and we regret that we fell short during your visit. We are continually striving to enhance our guest experience, and your feedback guides our efforts for improvement. We hope you'll reconsider, giving us another opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management
Three stars when I looked online, I give it 1 star In my travels extended stays were better managed, due to people staying longer there was less overhead of cleaning rooms. Unless a property gets many undesired extended stay tenants. This property has smokers, its not controlled, there are cages on smoke detectors to keep people from disarming them. Pet policy seems nice, but I walked by a room that smelled like dirty dog. The rooms was a little worn out, bath sink did not drain, ac/heater was noisy, so we kept it off. Wifi ... read more
Business response:
Dear Edward, It was disappointing and concerning to read your comments about your stay at our hotel. Please accept our apologies for your issues and our accommodations not meeting your expectations. We never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for fut... read more
Not recommended Smelled like weed. The room wasn’t clean when we got there. We were told we could get kitchen supplies up front but they were all out which we were told is normal. The surrounding was run down and gross. We left after one night and went to a new hotel because it was not up to any good standards
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Mana... read more
Review Room was not very clean . Looked very distressed.
Business response:
Dear Daniel, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.