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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very outdated. Kitchen cabinets and counters are falling apart. Property needs renovation very badly
Business response:
Dear jason, We deeply regret to read about your experience with the condition of our property. Providing a comfortable and well-maintained environment for our guests is of utmost importance to us. Please accept our sincerest apologies for any inconvenience caused by the outdated kitchen cabinets and counters. Your feedback is invaluable, and we will share these maintenance issues promptly to enhance the overall guest experience. We understand the importance of maintaining our facilities to the highest standards and will work... read more
Rooms are pretty old, dirty and smelly.The staff at the front desk was quite rude .Note : we checked-in late around 12:05 a.m
Business response:
DearNarasimharao,Thank you for the review and for making us part of your travel plan. We are sorry for the discomfort with the cleanliness and condition of the room, and your remarks regarding the update are shared with the team for improvement. Further, we regret our team did not show you their best hospitality, and we shall discuss these issues with them as this is not what we expect from them. We will discuss and ensure such factors are always taken care of. Thank you for choosing Extended StayAmerica. We hope to welcome ... read more
Worst experience Rooms are worst - smelling badly and stuffy People smoking around the building No proper breakfast- misleading the muffin and a bar with Complimentary breakfast No lobby space to sit Someone knocked the door at 5 am in the morning - felt unsafe Lost respect for extended stay hotels
Business response:
Dear Guest, Thank you for choosing us. We regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We address the problems so they are attended to carefully in the future. Please all... read more
Not happy with Property Exhauster fan in bathroom soo loud.. very disturbing for sleeping people Breakfast is just oatmeal pocket Will not recommend
Business response:
Dear Anantha, Thank you for choosing us. We are sorry for not meeting your expectations. We understand your disappointment with the breakfast choices offered and will share your remarks with the concerned individuals for improvement. Further, we know the importance of having a quiet and cozy atmosphere while on the trip. You were disturbed by the noise of the Exhauster fan in the bathroom. Please accept our apologies for the same, and we will share your feedback with our maintenance team so we can resolve this quickly. Our f... read more
Staff very unfriendly. Halfway stinks. There's no tea or coffee beyond breakfast
Business response:
Dear Mahendra, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
It was a dump
Business response:
Dear Tom, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the concerned team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Stay with us again, and allow us to redeem ourselves with better service on your next visit.Sincerely,Hotel Management
There are always people smoking pot, right near the door around back... I never felt completely safe in the room. Under the bed was VERY dirty, hair old socks... next time i will pay more to stay somewhere else.
Business response:
Dear Jim, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the overall cleanliness issues not meeting the liking, and we have shared your remarks with the housekeeping team for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Smoking is never allowed inside the hotel premises. Our front desk team is always there to attend to your needs. Please give us another opportunity to... read more
The night shift member was late. I waited 15 minutes before anyone showed up to help at the desk.
Business response:
Dear Elijah, It is sad to hear about the discomfort of not finding the front desk team person, which caused you inconvenience on your arrival to the hotel. We want our guests to have a better experience while with us, and we will discuss this on a priority basis so this lapse in service is never ignored. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.