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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smells very bad
Business response:
DearSudheer,Thank you for choosing us. Providing clean and comfortable accommodation is our priority, and we regret if we missed it for you. We understand your disappointment with the cleanliness of your suite. Your comments are vital, and we will discuss them with our concerned team to ensure they are aware of the guest's remarks. Our team has also been instructed to double-check the rooms before delivering them. Please return, and we hope your next visit to our hotel will be a seamless experience.Sincerely,Hotel Management
The room was dirty, the bathroom was very dirty. Vagrants were congregating outside our window. We heard music until 5 am. Desk staff was friendly.
Business response:
Dear Margaret, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the disturbances you experienced during your stay. This is not the standard we strive to maintain. We appreciate your positive note about our desk staff and will share your concerns with our team to prevent future occurrences. Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Very outdated. Kitchen cabinets and counters are falling apart. Property needs renovation very badly
Business response:
Dear jason, We deeply regret to read about your experience with the condition of our property. Providing a comfortable and well-maintained environment for our guests is of utmost importance to us. Please accept our sincerest apologies for any inconvenience caused by the outdated kitchen cabinets and counters. Your feedback is invaluable, and we will share these maintenance issues promptly to enhance the overall guest experience. We understand the importance of maintaining our facilities to the highest standards and will work... read more
Rooms are pretty old, dirty and smelly.The staff at the front desk was quite rude .Note : we checked-in late around 12:05 a.m
Business response:
DearNarasimharao,Thank you for the review and for making us part of your travel plan. We are sorry for the discomfort with the cleanliness and condition of the room, and your remarks regarding the update are shared with the team for improvement. Further, we regret our team did not show you their best hospitality, and we shall discuss these issues with them as this is not what we expect from them. We will discuss and ensure such factors are always taken care of. Thank you for choosing Extended StayAmerica. We hope to welcome ... read more
Worst experience Rooms are worst - smelling badly and stuffy People smoking around the building No proper breakfast- misleading the muffin and a bar with Complimentary breakfast No lobby space to sit Someone knocked the door at 5 am in the morning - felt unsafe Lost respect for extended stay hotels
Business response:
Dear Guest, Thank you for choosing us. We regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We address the problems so they are attended to carefully in the future. Please all... read more
Not happy with Property Exhauster fan in bathroom soo loud.. very disturbing for sleeping people Breakfast is just oatmeal pocket Will not recommend
Business response:
Dear Anantha, Thank you for choosing us. We are sorry for not meeting your expectations. We understand your disappointment with the breakfast choices offered and will share your remarks with the concerned individuals for improvement. Further, we know the importance of having a quiet and cozy atmosphere while on the trip. You were disturbed by the noise of the Exhauster fan in the bathroom. Please accept our apologies for the same, and we will share your feedback with our maintenance team so we can resolve this quickly. Our f... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.