This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff very unfriendly. Halfway stinks. There's no tea or coffee beyond breakfast
Business response:
Dear Mahendra, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
It was a dump
Business response:
Dear Tom, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the concerned team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Stay with us again, and allow us to redeem ourselves with better service on your next visit.Sincerely,Hotel Management
There are always people smoking pot, right near the door around back... I never felt completely safe in the room. Under the bed was VERY dirty, hair old socks... next time i will pay more to stay somewhere else.
Business response:
Dear Jim, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the overall cleanliness issues not meeting the liking, and we have shared your remarks with the housekeeping team for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Smoking is never allowed inside the hotel premises. Our front desk team is always there to attend to your needs. Please give us another opportunity to... read more
The night shift member was late. I waited 15 minutes before anyone showed up to help at the desk.
Business response:
Dear Elijah, It is sad to hear about the discomfort of not finding the front desk team person, which caused you inconvenience on your arrival to the hotel. We want our guests to have a better experience while with us, and we will discuss this on a priority basis so this lapse in service is never ignored. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management
Horrible service
Business response:
Dear Niranjan, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your and your wife's expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
False advertising by claiming breakfast included which they do by providing oatmeal only
Business response:
Dear sanjiv, Thank you for being our guest. Providing a perfect hotel exerience is always our aim. However, we are sorry for your experience and disappointment with the breakfast choices that did not meet your taste. We will share your remarks with our concerned team for improvement. We hope to serve you again in the future.Sincerely,Hotel Management
Staff wasn’t much helpful or welcoming at the desk at night, yet when I checked out in the morning the next clerk was more curtious and welcoming. I asked if there were stairs that I could take and staff said there’s only an elevator. Yet when I was leaving out from my room, I noticed that there were steps on the far end that I could walk down instead. Again, staff very half-a** on tending to guest’s. Won’t be recommending family to stay for the holidays anymore.
Business response:
Dear Energy, Thank you for taking the time to review our hotel. We are disappointed to read about the service issues you experienced. Please accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our ... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.