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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible service
Business response:
Dear Niranjan, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your and your wife's expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
False advertising by claiming breakfast included which they do by providing oatmeal only
Business response:
Dear sanjiv, Thank you for being our guest. Providing a perfect hotel exerience is always our aim. However, we are sorry for your experience and disappointment with the breakfast choices that did not meet your taste. We will share your remarks with our concerned team for improvement. We hope to serve you again in the future.Sincerely,Hotel Management
Staff wasn’t much helpful or welcoming at the desk at night, yet when I checked out in the morning the next clerk was more curtious and welcoming. I asked if there were stairs that I could take and staff said there’s only an elevator. Yet when I was leaving out from my room, I noticed that there were steps on the far end that I could walk down instead. Again, staff very half-a** on tending to guest’s. Won’t be recommending family to stay for the holidays anymore.
Business response:
Dear Energy, Thank you for taking the time to review our hotel. We are disappointed to read about the service issues you experienced. Please accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our ... read more
The front desk staff very rude and unprofessional
Business response:
Dear Cherie, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management
The hallway smells like a mix of dust and garbage. Once you enter the room, it smells very dusty and dirty. The toilet still had poop in the bottom of the bowl, and there was no hand soap for the sink. 1 of the 3 pillows were dirty with a weird brown stain and a small dark spot on it. If you're just looking for somewhere to sleep for the night, go for it. But if you think you'll be here longer than that, I suggest finding a different hotel in the city of pittsburgh.
Business response:
Dear Brian, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to... read more
Don’t stay! Dirty, smelly, no amenities! Not even ice machine! The laundry was the nicest part of hotel! I do feel sorry for the front desk people they were kind and efficient. You could see from there service this happens a lot!
Business response:
Dear Denise, Thank you for sharing the pictures and reviewing your time with us. We've received your feedback and want to assure you that we have strict quality standards in place to prevent the issues you experienced. Our goal is to offer a clean, comfortable hotel experience at an affordable price for our guests. We apologize for the unacceptable cleanliness and hotel conditions you described and will address this with our staff. On the positive side, it is nice knowing you were pleased with the on-site laundry and the eff... read more
The cleanliness of the room was very poor. I am glad we only had to be there for 8hours. There was garbage under the beds. It really was gross, sorry to say.
Business response:
Dear Todd, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.