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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Let’s start with the perks: convenient, affordable, dog friendly, full sized fridge and kitchen The cons: the room was filthy. The smell of animal urine and general bo smacked you in the face as soon as we walked in the door. We opened the windows immediately (another perk!) to air out the room as we had no febreeze in our bags. Later we discovered rotting garbage from previous guests under the sink. I wish I could attach pictures bc we found piles of hair, dust, random ass clothes and pills under each bed. The only saving g... read more
Business response:
Dear Amanda, We appreciate your detailed feedback and apologize for your less-than-ideal experience. We truly value your comments; they help us identify areas needing improvement. Our team strives to provide the best possible experience for our guests, and it's disheartening to hear that we fell short during your stay. We will address the cleanliness concerns with our housekeeping team to ensure this doesn't happen. Thank you for recognizing our friendly staff, and we hope you will give us another chance to exceed your expec... read more
Overly noisy and room smelled badly of smoke
Business response:
Dear Mario, Thank you for your feedback. We understand the importance of providing our guests with a peaceful and comfortable environment and sincerely apologize for falling short. We take your concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
Pathetic Condition This was not my first stay at Extended Stay Monroeville, but this will be my last. It was a decent hotel in 2017 when I stayed last time, but lack of maintenance has made this hotel into a nightmare that I cannot take my child again to.
Business response:
Dear Krishnamohan, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay did not meet your expectations and that you felt our hotel lacked maintenance. We take all feedback seriously and will address these issues with our maintenance team to ensure they are resolved promptly. We apologize for any inconvenience this may have caused you and your child. We appreciate your loyalty to our hotel and are disappointed to hear that this will be your last stay with us. We hope that yo... read more
Quiet! Staff was rude!
Business response:
Dear Mary, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience concerning your experience with our staff presenting themselves. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Didn’t like anything
Business response:
Dear ERNESTINE, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Will not stay here again. Bed was comfortable and morning coffee very good. Really needs to be cleaned and updated. Nonsmoking room smelled like smoke.
Business response:
Dear Kimberly, Thank you for your recent stay and for taking the time to share your review. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest suite and the housekeeping service, and the smoke smell that compromises your stay. This does not meet our standards, and we want to thank you for bringing this to our attention. Our goal is to match our great location with exceptional customer care, and we will address this for a better experience. We hope you will stay with us again w... read more
Very dirty . The rooms are very untidy and smells so bad
Business response:
Dear Swathi, Thank you for sharing a review of your stay. Please accept our apologies for the smell and cleanliness issues you experienced during your stay. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your visit. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
Investment needed Investment is needed
Business response:
Dear Kevin, Thank you for being our guest and sharing your feedback. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to welcome you back soon! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.