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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t like anything
Business response:
Dear ERNESTINE, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Will not stay here again. Bed was comfortable and morning coffee very good. Really needs to be cleaned and updated. Nonsmoking room smelled like smoke.
Business response:
Dear Kimberly, Thank you for your recent stay and for taking the time to share your review. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest suite and the housekeeping service, and the smoke smell that compromises your stay. This does not meet our standards, and we want to thank you for bringing this to our attention. Our goal is to match our great location with exceptional customer care, and we will address this for a better experience. We hope you will stay with us again w... read more
Very dirty . The rooms are very untidy and smells so bad
Business response:
Dear Swathi, Thank you for sharing a review of your stay. Please accept our apologies for the smell and cleanliness issues you experienced during your stay. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your visit. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
Investment needed Investment is needed
Business response:
Dear Kevin, Thank you for being our guest and sharing your feedback. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to welcome you back soon! Sincerely,Hotel Management
Very clean hotel including the rooms. When I arrived, I was told that my reserved room was overbooked, and we had to settle for a single room with a cot instead of a double room with two beds. I tried but could not sleep on the cot, so I and my son left at 2 AM the next morning and had to drive through fog for hours to get home.
Business response:
Dear WILLIAM, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Man... read more
While making reservation, we requested our room to be in the first floor or second floor. When the lady in the reception gave me ground floor room, I told her about my previous request. She said”that is your room.”
Business response:
Dear Chandran, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we regret that our team was not as responsive as they should have been in addressing your concerns. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We hope you will ... read more
Not recommend with family Bathroom Commode is broken, room has water under beds and floor is wet. Room walls are full of different color patches.
Business response:
Dear Guest, Thank you for choosing us. We are sorry the quality and condition of our accommodations did not meet your expectations. Your issues are shared with our concerned individuals for further action plans, and our team will take this on a priority basis. Our commitment is always to offer better service for our guests, and it is good to have feedback as this helps to improve. Please return and give us the opportunity to serve you again with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.