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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont book here The place is old need updates, the place smells, nosie and no room service. The breakfast only had coffee, hot water and muffins and make ur own oatmeal. no hot breakfast.
Business response:
DearGuest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is something we are grateful for, as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve.S... read more
Don't do it.. It was very dirty I didn't sleep on the sheets.bath room toilet was dirty and dead bugs on the floor
Business response:
Dear Hakim, Thank you for being our guest. Providing clean and comfortable hotel accommodation is always our motto. However, we are sorry for your disappointment with the cleanliness issues that you encountered. We will work on this with our housekeeping and pest control team so that it is better handled as we move ahead. Please revisit the area the next time you are in for another experience. Sincerely,Hotel Management
Think twice if you like your room clean The bathroom floor did not appear to have even been swept, still debris, hair on the floor, the carpet appeared to be so soiled, we left our socks on. The towels were so stained my granddaughter asked if they were okay to use. Also, our TV had no signal so it was unusable. We were there on a Saturday night and maintenance would not be in until Monday. Guess it was okay for a quick overnight but we felt it was not clean. Would not have stayed there if we knew.
Stay away from this place Worst hotel ever. Filled with water in a shampoo bottle. Smell bad. Stains every where. No room cleaning. Not for family.
Business response:
DearRengapragash,Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet all your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please give us another chance to provide you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Everything is terrible here.
Business response:
Dear YOGESH, Thank you for your feedback. We are truly sorry that your experience did not meet your expectations. We take your comments seriously and are committed to making necessary improvements. Please accept our sincere apologies for the inconvenience. We hope you might consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
Rooms were not clean and smelled of old body odor and hair dressing. The included breakfast was coffee, granola bars and small muffins. The smell of marijuana permeated the grounds and entry of the facility.
Business response:
DearElysheva, Thank you for reviewing your time with us. We are disappointed with your not-so-happy experience and apologize for any items overlooked. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to check the missed spots. Also, we regret the breakfast choices do not meet your tastes. We will share these notes with the concerned individuals to let them know our guests likes. Our front desk team is always attentive to your needs; never hesitate to reach... read more
We checked in very late. Room was not clean. Counters and table were dirty. Bathroom was dirty. Beds looked slept in, they were made but wrinkled bunched up sheets that looked slept in. There were no towel or washclothes in the room. If it wasn’t 1 in the morning we would have left
Business response:
Dear Scott, Thank you for choosing us and sharing your experience with us. We apologize for the inconvenience caused by the issues mentioned and your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Once again, we are sorry for letting you down. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Dirty smelly room
Business response:
Dear Geetha, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Tha... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.