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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again The room was not very clean had to request new sheets because the ones on bed were dirty and the toilet ran constantly.
Business response:
Dear Denette, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Further, we are sorry for the inconvenience caused that impacted your overall time with us. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel... read more
Only thing i like is front desk folks are friendly…. Rooms requbasic cleaning which is also missing
Business response:
Dear Venkateswarlu, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We appreciate your compliments on our staff. Your praise for our team will serve as a great encouragement to our dedica... read more
Guests beware! Room was dirty, unclean, garbage still in the trash can and to top it all off it was already late in the day with no other rooms available with this place! The concept that they assigned the room without checking or having any kind of note whether it was cleaned and prepared for the next guest is mind boggling!! Yet they happily assigned despite no staff available to clean it up. We didn’t have a choice unfortunately and ended up cleaning the room sheets ourselves and it wasn’t pretty. Requested a cancellation... read more
Business response:
Dear Manushree, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Property is very old and not clean. Smelly hallways. Wouldn’t stay there and recommend anyone
Business response:
Dear Sreenivas, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Your valuable remarks are shared with the concerned individuals for improvement. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Dont book here The place is old need updates, the place smells, nosie and no room service. The breakfast only had coffee, hot water and muffins and make ur own oatmeal. no hot breakfast.
Business response:
DearGuest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is something we are grateful for, as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve.S... read more
Don't do it.. It was very dirty I didn't sleep on the sheets.bath room toilet was dirty and dead bugs on the floor
Business response:
Dear Hakim, Thank you for being our guest. Providing clean and comfortable hotel accommodation is always our motto. However, we are sorry for your disappointment with the cleanliness issues that you encountered. We will work on this with our housekeeping and pest control team so that it is better handled as we move ahead. Please revisit the area the next time you are in for another experience. Sincerely,Hotel Management
Think twice if you like your room clean The bathroom floor did not appear to have even been swept, still debris, hair on the floor, the carpet appeared to be so soiled, we left our socks on. The towels were so stained my granddaughter asked if they were okay to use. Also, our TV had no signal so it was unusable. We were there on a Saturday night and maintenance would not be in until Monday. Guess it was okay for a quick overnight but we felt it was not clean. Would not have stayed there if we knew.
Stay away from this place Worst hotel ever. Filled with water in a shampoo bottle. Smell bad. Stains every where. No room cleaning. Not for family.
Business response:
DearRengapragash,Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet all your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please give us another chance to provide you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.