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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything is terrible here.
Business response:
Dear YOGESH, Thank you for your feedback. We are truly sorry that your experience did not meet your expectations. We take your comments seriously and are committed to making necessary improvements. Please accept our sincere apologies for the inconvenience. We hope you might consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
Rooms were not clean and smelled of old body odor and hair dressing. The included breakfast was coffee, granola bars and small muffins. The smell of marijuana permeated the grounds and entry of the facility.
Business response:
DearElysheva, Thank you for reviewing your time with us. We are disappointed with your not-so-happy experience and apologize for any items overlooked. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to check the missed spots. Also, we regret the breakfast choices do not meet your tastes. We will share these notes with the concerned individuals to let them know our guests likes. Our front desk team is always attentive to your needs; never hesitate to reach... read more
We checked in very late. Room was not clean. Counters and table were dirty. Bathroom was dirty. Beds looked slept in, they were made but wrinkled bunched up sheets that looked slept in. There were no towel or washclothes in the room. If it wasn’t 1 in the morning we would have left
Business response:
Dear Scott, Thank you for choosing us and sharing your experience with us. We apologize for the inconvenience caused by the issues mentioned and your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Once again, we are sorry for letting you down. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Dirty smelly room
Business response:
Dear Geetha, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Tha... read more
There were people just hanging out in a lot adjacent to the property. The first room we had had sticky floors. And everything was dirty. I ran a clean white cloth over the counter and it was gray. The ac unit was so loud. The second room we got was visibly cleaner but still had stains on the carpet and when I got out of bed in the middle of the night stepped on something crunchy. When leaving I looked under the bed and there were crumbs not left by us. The poor staff were run so thin they were never to be found at the front ... read more
Business response:
Dear Jillian,Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. We apologize for all the problems that impacted your time with us. Our front desk team is always there to help you. Please allow us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Left This Hotel After Only Being There For an Hour This hotel was terrible. The entire hotel smelled strongly of marijuana. After opening the door to the room, my family and I could immediately tell that the room was not going to be very clean. It wasn't. After bringing our things into the room, I sat on the bed, and it felt like their was a film on the bedding. It felt gross. The beds themselves were not queen size. They were twin. My credit card was charged immediately when I checked in, so we were unsure if we would be ab... read more
Business response:
Dear Anthony, Thank you for choosing us. We are sorry for the frustrations and regret that the overall cleanliness of the room did not meet your liking, and we have shared your remarks with the housekeeping team for further improvement. In response to your comments, we will instruct our team to double-check the process for this problem. Our housekeeping team is very active and takes an interest in delivering flawless accommodation, but we regret missing some spots in your case. Our front desk team is always there to attend t... read more
Staff is great, hotel is deteriorating
Business response:
Dear Brittany, Thank you for choosing us. Our aim is to deliver flawless accommodation and services to all guests. We are sorry for the disappointment caused and we understand your expectations of a flawless room are not met and that you felt the need to update. We will discuss them with the relevant team for further improvement as we move forward. Considering our helpful staff, please return for an outstanding time while in the area again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.