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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were people just hanging out in a lot adjacent to the property. The first room we had had sticky floors. And everything was dirty. I ran a clean white cloth over the counter and it was gray. The ac unit was so loud. The second room we got was visibly cleaner but still had stains on the carpet and when I got out of bed in the middle of the night stepped on something crunchy. When leaving I looked under the bed and there were crumbs not left by us. The poor staff were run so thin they were never to be found at the front ... read more
Business response:
Dear Jillian,Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. We apologize for all the problems that impacted your time with us. Our front desk team is always there to help you. Please allow us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Left This Hotel After Only Being There For an Hour This hotel was terrible. The entire hotel smelled strongly of marijuana. After opening the door to the room, my family and I could immediately tell that the room was not going to be very clean. It wasn't. After bringing our things into the room, I sat on the bed, and it felt like their was a film on the bedding. It felt gross. The beds themselves were not queen size. They were twin. My credit card was charged immediately when I checked in, so we were unsure if we would be ab... read more
Business response:
Dear Anthony, Thank you for choosing us. We are sorry for the frustrations and regret that the overall cleanliness of the room did not meet your liking, and we have shared your remarks with the housekeeping team for further improvement. In response to your comments, we will instruct our team to double-check the process for this problem. Our housekeeping team is very active and takes an interest in delivering flawless accommodation, but we regret missing some spots in your case. Our front desk team is always there to attend t... read more
Staff is great, hotel is deteriorating
Business response:
Dear Brittany, Thank you for choosing us. Our aim is to deliver flawless accommodation and services to all guests. We are sorry for the disappointment caused and we understand your expectations of a flawless room are not met and that you felt the need to update. We will discuss them with the relevant team for further improvement as we move forward. Considering our helpful staff, please return for an outstanding time while in the area again.Sincerely,Hotel Management
Room smells very bad
Business response:
DearSudheer,Thank you for choosing us. Providing clean and comfortable accommodation is our priority, and we regret if we missed it for you. We understand your disappointment with the cleanliness of your suite. Your comments are vital, and we will discuss them with our concerned team to ensure they are aware of the guest's remarks. Our team has also been instructed to double-check the rooms before delivering them. Please return, and we hope your next visit to our hotel will be a seamless experience.Sincerely,Hotel Management
The room was dirty, the bathroom was very dirty. Vagrants were congregating outside our window. We heard music until 5 am. Desk staff was friendly.
Business response:
Dear Margaret, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the disturbances you experienced during your stay. This is not the standard we strive to maintain. We appreciate your positive note about our desk staff and will share your concerns with our team to prevent future occurrences. Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.