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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bitten by Bed Bugs My wife and I are currently at the hospital being de-contaminated and treated for multiple bed bug bites
Business response:
Dear Howard, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Our room was filthy. Hair in the shower, dirt and garbage on the floor. The staff were unwilling to address the concerns. The outside of the building was poorly maintained. Garbage was overflowing. Our last stay at this hotel.
Business response:
Dear Glen, We are truly sorry for not delivering the exceptional stay we strive for. We aim to maintain clean accommodations and give each guest the best service to their comfort, so we are disappointed to know we could not meet your expectations. We understand how frustrating this must have been for you, and we have shared your concern with the appropriate individuals to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring... read more
I would not recommend. Just subpar for what was expected. Air in the room was just heavy. Fridge kept me up most of the night since it was making a knocking sound. Like legit checked the door once to see who was there, but it was just the fridge mocking me. Finally turned it off for peace. Told front desk lady said sorry, then told me I’m good and checked out. Would like more acknowledgment on the issue.
Business response:
Dear Jeremy, Thank you for being our guest. We are sorry for all the inconvenience caused to you while you were here. It isn't enjoyable to know about your experience. Our housekeeping and maintenance team has fixed the issue and will ensure everything runs well on your next stay. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
This was the worst hotel that I have ever had the extreme displeasure of staying at. There was old vomit in the stairwell, property is not ADA accessible, dirty, old rooms. Smelled of cigarette and marijuana smoke everywhere. This hotel was absolutely horrific. Garbage cans outside overflowing with beer and liquor bottles. Cigarette butts all over the sidewalks. Bottles of alcohol all over the grounds. Doors were propped open which is unsafe. I have never experienced a hotel so sickening in my life & I have traveled all over... read more
Business response:
Dear Heather, Please accept our sincere apologies for failing to provide you with a more positive impression. Our team follows the most rigorous industry standards and strives to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We are reviewing your comments to see what went wrong, and we assure you we will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. We appreciate you informing us as ... read more
Didn't go never received a confirmation that a room was booked and nothing showed in my expedia account
Business response:
Dear Deanna, Thank you for sharing your remarks. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site are handled by them. We recommend that you connect them directly for assistance. Please visit us once if your travel brings you back to the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.