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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worst property. too much bad smell. wifi not working. rude staff. not honored what they said on phone. health concerns.
Business response:
Dear Sharat, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your comments will be addressed appropriately as we continuously improve. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management
Blood stains on the walls and housekeeping had to "ask her boss" if it was ok to clean it. I guess it wasn't. We would have left early if we didn't have an event. Gross place, avoid!
Business response:
Dear Lloyd, Thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our Housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance.Sincerely,Hotel Management
Not cleaned and Front desk was rude Room is not clean and smelling. Its a Non Smoking room but it smells like a smoking room. Washbasin is clogged and water is not draining properly, Room is full of dust and not cleaned properly. Bed sheets were dirty too. When complained at the Front desk the agent said I could leave the hotel in the middle of the night. This was the least i expected as part of service from the front desk.
Business response:
Dear Narasimha, Thank you for sharing your review and the details surrounding your recent stay. Our team's priority is providing a clean, well-maintained environment and exceptional service to our guests, and we missed the mark. Moreover, the lack of responsiveness of our staff you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Thanks for bringing thes... read more
Not clean, poor customer service by the staff.
Business response:
Dear Arun, Thank you for choosing us. We are very disappointed that we did not meet your expectations during your visit. It is our team's effort to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Thank you for sharing these details; they will be addressed on a priority basis. Please stay with us again so we can regain your trust and show you the hospitality you deserve.SincerelyHotel Management
The hotel was just ok. The problem I have is the entire hotel from the lobby, hallway and room smells of drugs.
Business response:
Dear Jason, Thank you for being our guest. It is glad to know that you had a satisfactory stay. However, we apologize for the smell concerns you encountered during your stay. Our housekeeping team works hard to provide a clean and comfortable environment; therefore, we regret that this compromised your experience. We do not promote any illegal activities in and around our hotel. Further, we will follow up on your references to ensure we are well-poised to serve you better during your next stay. SincerelyHotel Management
Room smells like it’s been used as a smoking room for year. This property it self looks like a shady place. Not worth the money. Very terrible experience
Business response:
Vijay, Thank you for sharing your review of your time with us. We apologize for the not-so-fresh and clean suite. Your experience is different from our usual performance. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. Your satisfaction is number one, and we hope to earn back your trust in our hotel.Sincerely,Hotel Management
Room was dirty. Corners near shower caked with so much dirt we decided not to shower. The room had a bad odor. Floor had shoe prints all.over
Business response:
Dear Guest, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. Providing a clean, fresh suite is our top priority, and we have shared your feedback with our housekeeping team to ensure all rooms are thoroughly cleaned and inspected before allocating to future guests. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.