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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was just ok. The problem I have is the entire hotel from the lobby, hallway and room smells of drugs.
Business response:
Dear Jason, Thank you for being our guest. It is glad to know that you had a satisfactory stay. However, we apologize for the smell concerns you encountered during your stay. Our housekeeping team works hard to provide a clean and comfortable environment; therefore, we regret that this compromised your experience. We do not promote any illegal activities in and around our hotel. Further, we will follow up on your references to ensure we are well-poised to serve you better during your next stay. SincerelyHotel Management
Room smells like it’s been used as a smoking room for year. This property it self looks like a shady place. Not worth the money. Very terrible experience
Business response:
Vijay, Thank you for sharing your review of your time with us. We apologize for the not-so-fresh and clean suite. Your experience is different from our usual performance. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. Your satisfaction is number one, and we hope to earn back your trust in our hotel.Sincerely,Hotel Management
Room was dirty. Corners near shower caked with so much dirt we decided not to shower. The room had a bad odor. Floor had shoe prints all.over
Business response:
Dear Guest, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. Providing a clean, fresh suite is our top priority, and we have shared your feedback with our housekeeping team to ensure all rooms are thoroughly cleaned and inspected before allocating to future guests. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management
Property was disgusting! From the time you walked in to the rooms and beyond. Wont be staying here again!
Business response:
Dear Chris, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.SincerelyHotel Management
I wouldn’t waste my time staying here. The breakfast was horrible and the area was dirty. The elevator was broke constantly. If you needed a replacement or extra towels you had to bring it and they would count it. Outside trash was constantly filled and never changed. Just disgusting.
Business response:
Dear Guest, thank you for your feedback. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are sorry to read about the issues and are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospital... read more
Not clean. Not clean. Hand prints on bathroom door. Nail polish on the counter. Towels were stained. Corridor was not vacuumed for several days allowing accumulation of food crumbs, paper bits, dust, etc
Business response:
Dear Guest, thank you for staying with us. Please accept our apologies as our property was not spotless, and we are disappointed that we didn't meet our usual high standards. We assure you that your feedback will be shared with our housekeeping staff and will use it as an opportunity to improve our services. We wish to welcome you back next time you are in the area and demonstrate our commitment to excellent hospitality.Sincerely,Hotel Management
I called the day of check-in to let them know I will arrive at 11pm-11:30pm. When i arrived at 11:10pm there was no one at the front desk to check you in. There was another person who was waiting for 10 minutes before I arrived. I called every # that they had posted on their front door, but no one picked up. After 20 minutes I left and checked-in at the hotel down the street. The worst experience I ever saw.
Business response:
Dear Matthew, thank you for posting a review. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
This place is terrible dirty and unfriendly staff
Business response:
Dear Edward, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, this was overlooked during your stay. Also, we are very sorry you were not happy with our staff. Our entire team is working to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We take our guest’s feedback seriously and look forward to having you with us ag... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.