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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was disgusting! From the time you walked in to the rooms and beyond. Wont be staying here again!
Business response:
Dear Chris, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.SincerelyHotel Management
I wouldn’t waste my time staying here. The breakfast was horrible and the area was dirty. The elevator was broke constantly. If you needed a replacement or extra towels you had to bring it and they would count it. Outside trash was constantly filled and never changed. Just disgusting.
Business response:
Dear Guest, thank you for your feedback. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are sorry to read about the issues and are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospital... read more
Not clean. Not clean. Hand prints on bathroom door. Nail polish on the counter. Towels were stained. Corridor was not vacuumed for several days allowing accumulation of food crumbs, paper bits, dust, etc
Business response:
Dear Guest, thank you for staying with us. Please accept our apologies as our property was not spotless, and we are disappointed that we didn't meet our usual high standards. We assure you that your feedback will be shared with our housekeeping staff and will use it as an opportunity to improve our services. We wish to welcome you back next time you are in the area and demonstrate our commitment to excellent hospitality.Sincerely,Hotel Management
I called the day of check-in to let them know I will arrive at 11pm-11:30pm. When i arrived at 11:10pm there was no one at the front desk to check you in. There was another person who was waiting for 10 minutes before I arrived. I called every # that they had posted on their front door, but no one picked up. After 20 minutes I left and checked-in at the hotel down the street. The worst experience I ever saw.
Business response:
Dear Matthew, thank you for posting a review. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
This place is terrible dirty and unfriendly staff
Business response:
Dear Edward, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, this was overlooked during your stay. Also, we are very sorry you were not happy with our staff. Our entire team is working to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We take our guest’s feedback seriously and look forward to having you with us ag... read more
Strong smell of cigarettes The hotel is listed as non-smoking however the room that I was assigned had such an overwhelming smell of stale cigarettes that I couldn’t cope. I found myself wearing a mask inside the room to combat the smell and had to use my asthma rescue inhaler for the first time in 3 years. I will not be staying with this hotel at any point in the future.
Business response:
Dear Carmen, thank you for taking the time to review your experience with us. Please accept our apologies for not meeting your expectation and for any inconvenience you may have faced. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We apologize if there were any other inconveniences you didn't mention. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a... read more
The staff is pretty nice, but the condition of Hotel is terrible, dirty, old, very smelly, and kitchen is useless. At night time, even early morning 2-4am we walked up by loud of car's music in parking lot. There are away people in part lot walking around, smoking around or staying there for nothing. It's bad place for guess to stay.
Business response:
Dear lichong, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
the room was smelling with cigarette
Business response:
Dear Manjula, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.