Extended Stay America - Pittsburgh - Monroeville

Business response:

Dear Guest, although we always intend to provide our guests with a pleasing environment, we apologize that the smell in your suite was too strong for you and disturbed your sleep. We have taken note of your feedback and will share it with the appropriate individuals. We have shared your feedback about the bathtub with the concerned team member. For a future stay, please know our front desk is available round the clock to help you with anything you need. We hope this unfortunate situation will not prevent you from staying wit... read more

Business response:

Dear Balaramakrishna, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for being our valued guest and posting your remarks online. We are happy to hear you enjoyed your stay with us, and I am sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we have items such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available... read more

Business response:

Dear Kurt, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We would like an opportunity... read more

Business response:

Dear abhiram, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Kelly, thank you for posting a review of your visit. We regret the unpleasant stay you had and that we did not meet your expectations. We are also sorry for any service issues you faced while here and your disappointment with the condition of our property. We have noted your comment, and we will share it with the appropriate individuals for future modernization plans for our hotel. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Malalur, thank you for choosing our hotel and being our guest. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. We are grateful for your patience, and we hope to do so again on your next visit to the city. Sincerely, Hotel Management