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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Strong smell of cigarettes The hotel is listed as non-smoking however the room that I was assigned had such an overwhelming smell of stale cigarettes that I couldn’t cope. I found myself wearing a mask inside the room to combat the smell and had to use my asthma rescue inhaler for the first time in 3 years. I will not be staying with this hotel at any point in the future.
Business response:
Dear Carmen, thank you for taking the time to review your experience with us. Please accept our apologies for not meeting your expectation and for any inconvenience you may have faced. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We apologize if there were any other inconveniences you didn't mention. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a... read more
The staff is pretty nice, but the condition of Hotel is terrible, dirty, old, very smelly, and kitchen is useless. At night time, even early morning 2-4am we walked up by loud of car's music in parking lot. There are away people in part lot walking around, smoking around or staying there for nothing. It's bad place for guess to stay.
Business response:
Dear lichong, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
the room was smelling with cigarette
Business response:
Dear Manjula, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management
Room has kind of odor so was disappointed as I could not sleep very well. Room for handicapped possibly was given as shower did not have a bath tub.
Business response:
Dear Guest, although we always intend to provide our guests with a pleasing environment, we apologize that the smell in your suite was too strong for you and disturbed your sleep. We have taken note of your feedback and will share it with the appropriate individuals. We have shared your feedback about the bathtub with the concerned team member. For a future stay, please know our front desk is available round the clock to help you with anything you need. We hope this unfortunate situation will not prevent you from staying wit... read more
Bad experience. Environment is not pleasant. Lobby areas stinks.
Business response:
Dear Balaramakrishna, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Free Breakfast only coffee,muffins & granola bar Ideal if you just need a place to sleep and nothing much else.The place is located near the main road and well lit. The staff are friendly and place is clean. However the carpet in the room looked worn out. The room was clean and stocked with enough towels. When asked we got extra soap but told shampoo was not available. The wifi did not work during the 1 day we stayed. Most importantly the breakfast was only coffee(amazing though), granola bars and muffins. Not the typical br... read more
Business response:
Dear Guest, thank you for being our valued guest and posting your remarks online. We are happy to hear you enjoyed your stay with us, and I am sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we have items such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available... read more
Hair dryer didnt work in the room. Holes in the drywall. Furniture looked old beat up. Lots of people just hanging around outsideoutside not sure if it was employees or guest. But didnt fe
Business response:
Dear Kurt, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We would like an opportunity... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.