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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience The room smelled like straight cigarettes. Was no soap in the bathroom. Carpet was dirty. Smelt like weed walking into the building
Business response:
Brannon, thank you for taking the time to review our hotel. We are sorry for the inconvenience you experienced due to the concerns with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, We will take steps to ensure we are more diligent going forward. We hope to have... read more
Smoke room even advertising for all non smoke rooms. Ask for change receptionist said they can’t control if guests smoke. No hair blow dryer, hair conditioner, customer service
Business response:
Nancy, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue will be reviewed with our team and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We also want to share with you that since our suites are designed for guests staying multiple nights and desiring home-like living, ... read more
Toilet seat was loose. No Kleenex tissue was provided. The free breakfast offered was unacceptably poor and we went elsewhere; to the nearby Bob Evans. We won't return to this motel.
Business response:
John, thank you for your candid evaluation. We regret not meeting your expectations and your disappointment with our breakfast. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Cockroaches in fridge around beds, in holders for hotel info. Area outside is filled with trash. Smelled like wet dog and wet cigarettes.
Business response:
Cameron, we sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment. Our pest control provider does service our hotel on a routine basis. However, we have discussed your concerns with our respective teams appropriately. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
Liked location. Didnt like the smell of the room (smelled like something extremly old). The room was cleaned very well. Dusty!! Bathroom needs a deep clean. The shower and floors need CLEANED! No just disinefected, if that was even done. Poor breakfast, which located at fron entrance of the Motel.
Business response:
Beverly, thank you for sharing your feedback. We are sorry for the cleanliness issues you encountered in your suite, and also, you were not happy with our breakfast choices. We genuinely regret the inconvenience this caused and have shared your comments with the respective teams to see where we can improve for a better future guest experience. We hope you will consider us another opportunity so that we can make it up to you. Sincerely, Hotel Management
This property was disgusting. I checked in and left 20 mins after once I got to my room and realized myself nor my children would be sleeping there. The lobby elevator and hall were also disgusting. Woman working the front desk was unprofessional on her phone with her boyfriend at one point she said hold on babe and set the phone done to finish checking me in. Wasted $100 dollars booking here.
Business response:
Jah-Marley, thank you for taking the time to post your review. Please accept our sincerest apologies for our hotel not meeting your expectations and the behavior of our associate. We do not take these concerns lightly, especially with the cleanliness of our hotel and providing outstanding customer service, as these are essential priorities. We have discussed these matters with our housekeeping and front desk associates to ensure that it does not repeat. We can understand your disappointment, and we are grateful for your pati... read more
Room needed to be cleaned better. Noisy refrigerator. Breakfast options were sub-par. Although most staff were fine, there was one staff member who was probably having a bad day and took on an unfriendly tone with another guest.
Business response:
James, thank you for taking the time to share your feedback. We regret not meeting your expectations with the breakfast and are sorry for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced. Rest assured, we will take steps to ensure we are more diligent going forward. Moreover, we will share your comments with our ... read more
Was not as expected
Business response:
Satish, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.