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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room booked was a non smoking, but the room, matress, blankets everything was full of smoke.
Business response:
Dear abhiram, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management
The hotel is run down. The morning staff is not friendly. Breakfast was not as promised. Could not find a bottle of water in the entire hotel. Very disappointing.
Business response:
Kelly, thank you for posting a review of your visit. We regret the unpleasant stay you had and that we did not meet your expectations. We are also sorry for any service issues you faced while here and your disappointment with the condition of our property. We have noted your comment, and we will share it with the appropriate individuals for future modernization plans for our hotel. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Breakfast is a joke.
Business response:
Malalur, thank you for choosing our hotel and being our guest. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. We are grateful for your patience, and we hope to do so again on your next visit to the city. Sincerely, Hotel Management
Bad experience The room smelled like straight cigarettes. Was no soap in the bathroom. Carpet was dirty. Smelt like weed walking into the building
Business response:
Brannon, thank you for taking the time to review our hotel. We are sorry for the inconvenience you experienced due to the concerns with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, We will take steps to ensure we are more diligent going forward. We hope to have... read more
Smoke room even advertising for all non smoke rooms. Ask for change receptionist said they can’t control if guests smoke. No hair blow dryer, hair conditioner, customer service
Business response:
Nancy, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue will be reviewed with our team and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We also want to share with you that since our suites are designed for guests staying multiple nights and desiring home-like living, ... read more
Toilet seat was loose. No Kleenex tissue was provided. The free breakfast offered was unacceptably poor and we went elsewhere; to the nearby Bob Evans. We won't return to this motel.
Business response:
John, thank you for your candid evaluation. We regret not meeting your expectations and your disappointment with our breakfast. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Cockroaches in fridge around beds, in holders for hotel info. Area outside is filled with trash. Smelled like wet dog and wet cigarettes.
Business response:
Cameron, we sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment. Our pest control provider does service our hotel on a routine basis. However, we have discussed your concerns with our respective teams appropriately. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
Liked location. Didnt like the smell of the room (smelled like something extremly old). The room was cleaned very well. Dusty!! Bathroom needs a deep clean. The shower and floors need CLEANED! No just disinefected, if that was even done. Poor breakfast, which located at fron entrance of the Motel.
Business response:
Beverly, thank you for sharing your feedback. We are sorry for the cleanliness issues you encountered in your suite, and also, you were not happy with our breakfast choices. We genuinely regret the inconvenience this caused and have shared your comments with the respective teams to see where we can improve for a better future guest experience. We hope you will consider us another opportunity so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.