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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was disgusting. I checked in and left 20 mins after once I got to my room and realized myself nor my children would be sleeping there. The lobby elevator and hall were also disgusting. Woman working the front desk was unprofessional on her phone with her boyfriend at one point she said hold on babe and set the phone done to finish checking me in. Wasted $100 dollars booking here.
Business response:
Jah-Marley, thank you for taking the time to post your review. Please accept our sincerest apologies for our hotel not meeting your expectations and the behavior of our associate. We do not take these concerns lightly, especially with the cleanliness of our hotel and providing outstanding customer service, as these are essential priorities. We have discussed these matters with our housekeeping and front desk associates to ensure that it does not repeat. We can understand your disappointment, and we are grateful for your pati... read more
Room needed to be cleaned better. Noisy refrigerator. Breakfast options were sub-par. Although most staff were fine, there was one staff member who was probably having a bad day and took on an unfriendly tone with another guest.
Business response:
James, thank you for taking the time to share your feedback. We regret not meeting your expectations with the breakfast and are sorry for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced. Rest assured, we will take steps to ensure we are more diligent going forward. Moreover, we will share your comments with our ... read more
Was not as expected
Business response:
Satish, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very disappointed I chose this hotel for convenience and they offered breakfast. The room was very dirty, could write your name in the dust, toothpaste splashed on mirror and wall, bed rock hard, pillows flat. Then the breakfast is coffee and a stale muffin or granola bar. Npt to mention my 3 trips to the service desk to get a remote that worked. Very very disappointed.
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
I am not usually one to give negative comments unless there warranted. This hotel definitely had issues. There key card machine didn't work and it took multiple trips to the front desk after being locked out multiple times for the front desk clerk to let us in each time. Due to a broken key machine the issue was never solved and we didn't have a key the entire stay. Then not long after our 3rd key fail we discovered our tv remote did not work i called the front desk and she was reluctant to believe it was remote error and in... read more
Business response:
Taquiya, thank you for your candid evaluation. We apologize for the inconvenience you experienced and for the maintenance issues you experienced. We will review this with our engineering team and make sure we prevent such reoccurrences. We will also share your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.