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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed I chose this hotel for convenience and they offered breakfast. The room was very dirty, could write your name in the dust, toothpaste splashed on mirror and wall, bed rock hard, pillows flat. Then the breakfast is coffee and a stale muffin or granola bar. Npt to mention my 3 trips to the service desk to get a remote that worked. Very very disappointed.
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
I am not usually one to give negative comments unless there warranted. This hotel definitely had issues. There key card machine didn't work and it took multiple trips to the front desk after being locked out multiple times for the front desk clerk to let us in each time. Due to a broken key machine the issue was never solved and we didn't have a key the entire stay. Then not long after our 3rd key fail we discovered our tv remote did not work i called the front desk and she was reluctant to believe it was remote error and in... read more
Business response:
Taquiya, thank you for your candid evaluation. We apologize for the inconvenience you experienced and for the maintenance issues you experienced. We will review this with our engineering team and make sure we prevent such reoccurrences. We will also share your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
The only good thing was the guy working the front desk. The room didn't seem clean, the area was noisy. My room was on the ground floor & whenever someone stepped outside the lobby to smoke, I could hear every word they said. Not to mention the people having sex literally all night long in the room beside me.
Business response:
Taya, thank you for taking the time to provide feedback about your stay. We regret the disappointing experience you had and the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered. We appreciate your feedback and hope to have the chance to welcome you back soon. We hope you w... read more
Do not stay at this hotel A very disappointing stay the hotel or as I call it a shelter because of the type of people hanging around the lobby all times of day and night the stairs where where littered with beer cans and bottles from the third floor all the way to the first the room itself is very outdated the bed smelled like Chlorine and the sheets where very itchy I must say the staff at the front dest where very nice and friendly the breakfast or coffee station was awful coffee was so week it was like water and the muffi... read more
Business response:
David, thank you for your review. Although you liked our front desk staff, we apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry for any discomfort you had due to other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerel... read more
This is not the hotel to stay at if you are looking for a restful night's sleep while traveling. There were doors slamming, televisions, people above us (maybe children?) running back and forth until well after midnight. You could hear everything from room to room and there was no time at all during the night that was quiet enough for us to sleep. This does not appear to be a hotel where anyone stays just for a night. That really should be made clear because it presented as more of an extremely loud apartment building than a... read more
Business response:
Nancy, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.