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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again The room was terrible…sheets looked dirty, carpet was dirty and the room smelled like cigarettes… I turned on the heat and the air blowing out smelled like it was burning.
Business response:
Paul, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Didn’t feel good about safety. Police arrived first night out front and arrested a person. Outside doors were propped open at all times. Common areas dirty, not vacuumed. Room was ok, not many extra toiletries.
Business response:
Jill, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Lobby and room smelled of urine that was poorly masked by a scented spray. Room itself was clean in appearance. Clearly the facility is being used as a primary residence for people
Business response:
Lesile, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
It was all very dirty and hard to stay in. And the drug deal in the parking lot didn’t help make the stay better.
Business response:
Casey, it was very disappointing to know about your visit. We regret not meeting your expectations for a pleasant stay. We always take accusations of these nature very seriously and assure you to investigate them. We will also utilize your comments for cleanliness to enhance our guest experience. Thank you once again for selecting our hotel, and we hope you will afford us the opportunity to redeem ourselves. Sincerely, Hotel Management
Will not recommend to stay here Bedsheets doesnt seem to be changed before our stay... no locks on bathroom doors. I have to go and ask for cookware, ask for single thing everytime... never saw this kind of extended stay. Usually they have in the kitchen. Stove was not cleaned.
Business response:
Thank you for your review. We are sorry for the cleanliness and maintenance issues you encountered during your stay. Your comments will be shared with the appropriate team members to address the problems you outlined. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Rooms where not clean. Carpets were dirty.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.