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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only good thing was the guy working the front desk. The room didn't seem clean, the area was noisy. My room was on the ground floor & whenever someone stepped outside the lobby to smoke, I could hear every word they said. Not to mention the people having sex literally all night long in the room beside me.
Business response:
Taya, thank you for taking the time to provide feedback about your stay. We regret the disappointing experience you had and the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered. We appreciate your feedback and hope to have the chance to welcome you back soon. We hope you w... read more
Do not stay at this hotel A very disappointing stay the hotel or as I call it a shelter because of the type of people hanging around the lobby all times of day and night the stairs where where littered with beer cans and bottles from the third floor all the way to the first the room itself is very outdated the bed smelled like Chlorine and the sheets where very itchy I must say the staff at the front dest where very nice and friendly the breakfast or coffee station was awful coffee was so week it was like water and the muffi... read more
Business response:
David, thank you for your review. Although you liked our front desk staff, we apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry for any discomfort you had due to other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerel... read more
This is not the hotel to stay at if you are looking for a restful night's sleep while traveling. There were doors slamming, televisions, people above us (maybe children?) running back and forth until well after midnight. You could hear everything from room to room and there was no time at all during the night that was quiet enough for us to sleep. This does not appear to be a hotel where anyone stays just for a night. That really should be made clear because it presented as more of an extremely loud apartment building than a... read more
Business response:
Nancy, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Never Again The room was terrible…sheets looked dirty, carpet was dirty and the room smelled like cigarettes… I turned on the heat and the air blowing out smelled like it was burning.
Business response:
Paul, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Didn’t feel good about safety. Police arrived first night out front and arrested a person. Outside doors were propped open at all times. Common areas dirty, not vacuumed. Room was ok, not many extra toiletries.
Business response:
Jill, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Lobby and room smelled of urine that was poorly masked by a scented spray. Room itself was clean in appearance. Clearly the facility is being used as a primary residence for people
Business response:
Lesile, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.